Junior Site Reliability Engineer

Serrala is a finance process automation company. The Junior Site Reliability Engineer supports the reliability, performance, security, and scalability of cloud infrastructure and production systems through monitoring, incident response, automation, and collaboration with engineering teams.

Responsibilities:

• Bridging the gap between traditional software engineering and operations to create highly scalable and fault-tolerant systems
• Supports in providing the monitoring infrastructure and patterns for the monitoring of the business's applications, ensuring standard compliance. - Supports the Site Reliability Engineer in monitoring the engineering department's tools and procedures and promotes their evolution alongside the business's systems
• Regularly checks and monitors alarms, diagnoses symptoms, analyzes root causes, and support to employ preventative measures to avoid reoccurrence of similar issues
• Supports in ensuring of the performance and reliability of the centrally provided infrastructure as clusters and databases
• Handles and resolves incidents and requests with low to mid complexity coming from Dev, MA or GS teams independently
• Learn to investigate and troubleshoot issues related to services
• Learns to understand service and software capacity planning requirements and support to ensure that applications are deployed in a scalable architecture
• Contributes to the knowledge base by documenting recurring tasks and problem solutions
• Supports design and development of the business's infrastructure architecture as well as developing automated scripts meant for building development and production environments
• Learn to develop and provision infrastructure-as-code (IaC) scripts for deployment and scaling with Terraform and Ansible
• Learn to automate routine tasks (reduce toil) to improve efficiency and reduce manual intervention
• Supports automated risk-management techniques and help to enables the support of continuous and consistent integration techniques for the development teams
• Support ensuring compliance with industry standards and best practices
• Contributes to the security of Serrala's cloud solution by ensuring hardening and patching of provided infrastructure components, implement security controls and participate in security audits
• Support to scale infrastructure to accommodate increasing demand
• Assist in driving measurable improvements to the reliability, performance, and efficiency of our production systems through instrumentation, analysis, and implementation of engineering improvements
• Learn to identify bottlenecks and implement solutions to enhance system speed and reliability
• Learn to develop repeatable, low-toil operational practices through the development of automated systems for software delivery, and system failover
• Works collaboratively and hand-in-hand with the SRE, the platform team, the development teams in creating solutions for the purpose of deploying and monitoring software/applications
• Works closely with the Site Reliability Engineers in balancing the requirements for performance, cost-effectiveness, and reliability of the CloudOps department
• Performs similar duties and duties as delegated by the SRE, Senior SRE
• Keeps up with industry best practices, trends, and standards and identifies automation opportunities, designs, and automation solutions that improve Cloud operations and efficiency
• Other duties as assigned

Requirements:

• Bachelor's degree in Computer Science or any other relevant field. An equivalent of the same in working experience is also acceptable
• Practical system administrator know how and / or a proven and successful experience developing software solutions
• Experience working with Linux server administration and have a deep understanding of Linux/Unix
• Agile software development methodology, Scrum / Kanban and scaled agile frameworks (Scaled Framework)
• Basic experience in using ticketing system like Jira and wikis like Confluence
• Industry experience in the relevant field of 0-2 years recommended
• Familiar with the SRE principles / philosophy as well with the related mindset