Tech Support - Customer Service

No C2C / No Third-Party Agencies
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Hiring: Tech Support/Customer Service
100% onsite in Ontario, CA
$19.00 to 20.00 per hour (DOE)
Contract-to-hire

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Day to Day Responsibilities

• Represent the company via phone, email, and chat for the specified customer types within the call center


• Responds to prospective customers via phone, email, chat professionally within specified timeline with product information and sales opportunities


• Assisting end users with basic product troubleshooting, accessories and parts store, service warranty claims, and the RMA process


• Capture customer information, issues, and troubleshooting steps for process warranty returns or exchanges


• Assist customers with purchases or capture sales opportunities using SalesForce software based on customer needs


• Successfully listen to understand and isolate customers' needs; collects the necessary information to determine course of action for the enterprise accounts efficiently

Your Profile

• HS Degree, BA in Computer Science, Information Technology, or related field preferred


• 1 years' experience in a customer service (in a technical environment is preferred)


• Experience with inbound, outbound calls, able to handle all types of customer inquiries, returns, diffusing escalated calls is required; call center experience preferred


• Strong written and verbal communication


• Basic level knowledge of troubleshooting electronics, such as settings, installations, various display cable type and connections is preferred


• Bilingual Spanish or French a plus

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All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.