Systems Engineer CCNP / CCNA

Role Summary

The IT Infrastructure Technician provides hands-on infrastructure, systems administration, network support, and technical troubleshooting across production, warehouse, office, laboratory, utility, and remote operating areas. This role manages site IT equipment, supports manufacturing and industrial technology environments, and responds to incidents to maintain reliable business operations. The position also supports infrastructure upgrades, industrial IoT deployments, cybersecurity remediation, disaster recovery, and high-availability initiatives. Success requires strong problem-solving skills, operational ownership, and effective communication with technical and non-technical stakeholders.

Responsibilities

• Install, configure, monitor, and maintain data center equipment, network devices, servers, PCs, mobile devices, and related hardware and software.
• Provide day-to-day technical support for IT infrastructure across production, warehouse, office, laboratory, utility, outbuilding, and remote operating areas.
• Perform system health checks, capacity monitoring, proactive maintenance, incident triage, troubleshooting, escalation, and root cause analysis.
• Execute planned maintenance, system updates, and outages in coordination with operations, plant teams, vendors, and IT leadership.
• Support infrastructure and application upgrades, industrial IoT deployments, cybersecurity remediation, and end-user productivity initiatives.
• Perform installation, testing, and go-live activities for approved IT projects.
• Assist with disaster recovery and high-availability procedures for critical plant infrastructure and manufacturing applications.
• Support cybersecurity compliance through patching, vulnerability remediation, access control administration, and adherence to security policies.
• Maintain accurate system documentation, configurations, incident records, procedures, runbooks, and knowledge base articles.
• Mentor junior technicians and communicate effectively with technical and non-technical stakeholders, including union-represented resources.

Qualifications

• Relevant education, training, certifications, or equivalent practical experience.
• CCNA or CCNP certification, or an equivalent combination of relevant training and experience.
• At least two years of experience in IT infrastructure, systems administration, network support, or manufacturing IT environments.
• Working knowledge of ITIL practices for incident, problem, and change management.
• Solid understanding of networking, servers, virtualization platforms, endpoint management, and related IT infrastructure technologies.
• Strong troubleshooting and problem-solving skills, with the ability to work independently and escalate issues appropriately.
• Effective verbal and written communication skills for working with technical and non-technical stakeholders.
• Ability to manage multiple tasks and shifting priorities in a fast-paced operational environment.
• Willingness to work off-hours, weekend, and holiday shifts as business needs require.
• Familiarity with manufacturing operations, plant floor systems, industrial IT, operational technology environments, industrial IoT, or battery and energy industry operations is preferred.

Publishing Pay Range: $65.00 - $69.00 Hourly

This position is based in office and requires employee to work on-site.