Clinical Service Representative I-New Patient Referral Team-Department of Neurosurgery

Classification Title:

Clinical Service Representative I

Classification Minimum Requirements: High school diploma or equivalent. Job Description:

Position is responsible for answering intake/referral phone line and routing patient’s calls to the correct
team member. Schedules patient appointments in scheduling system. Assists with calling patients and/or
referring physicians with appointment dates and times, or to obtain additional or corrected information.
Sends out new patient letters/packets, as needed. When required, responsible for taking an accurate,
legible and complete phone message.

Retrieves and distributes fax information sent from patients and referring physicians. Reviews
in-house referrals sent through EPIC, including verifying that requests are complete, and requests further
information, as required. Checks EPIC (Electronic Patient Record System) to ensure patient is a new
patient and not a return.

Assists with generating medical record numbers for new patients. Assists other team members by
calling insurance carriers or using on-line services to verify patient’s medical insurance including dates of
service, co-pays, deductibles and provider participation. As needed, obtains from the PCP (primary care
physician) an authorization number or contacts insurance carrier to obtain.

Responsible for filing pending referrals in alpha sequence.

Expected Salary:

$15.80-$19.68

Required Qualifications: High school diploma or equivalent. Preferred:

• Customer service experience
• Knowledgeable of phone etiquette
• Epic experience
• Knowledge of medical terminology
• Solid organization skills

Special Instructions to Applicants:

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: No