Patient Access Representative - (260007PW)

Description

Why This Role Matters

As a Patient Access Representative, you are often the very first connection a patient and their family have with our organization. Your work directly shapes the patient's experience—from the moment they arrive or call in—while also supporting the care team behind the scenes. If you enjoy helping people, feel welcomed, informed, and confident while keeping things organized and moving smoothly, this role offers a meaningful way to make an impact every day.

What You’ll Do

This role blends patient interaction, problem‑solving, and administrative accuracy. On a typical day, you’ll:

Welcome and check patients in and out for their medical visits
Answer phone calls to help patients with questions, scheduling, and next steps in care
Assist patients with enrolling in and using MyChart
Accurately enter, review, and update patient demographic, insurance, and financial information
Communicate important details with physicians and clinical care teams to support coordinated care
Collect and process patient payments, including copays, deductibles, coinsurance, and prior balances
Work in EPIC, including workqueues, worklists, in‑basket messaging, and document scanning
Schedule referrals and follow‑up appointments
Help patients complete required forms and paperwork

Your attention to detail and compassionate communication help ensure appointments stay on schedule and patients feel supported throughout their visit.

Additional Ways You’ll Contribute

Work collaboratively with teammates and providers to improve efficiency and the patient experience
Participate in emergency preparedness activities as needed
Maintain a clean, organized workspace
Cross‑train to support additional functions and locations when needed
Follow all organizational policies, standards, and confidentiality requirements

What Helps You Be Successful in This Role

A passion for customer service and helping people navigate complex situations
Comfort working with sensitive information while maintaining patient privacy
Strong attention to detail and ability to multitask in a fast‑paced environment
Willingness to learn systems like EPIC and adapt to different responsibilities or locations

Our Commitment to You

We are committed to creating a respectful, inclusive workplace where every team member feels supported. Training, policies, and clear standards are in place to help you succeed while ensuring the privacy and security of our patients’ information.

Ready to Take the Next Step?

If you enjoy working with people, value accuracy, and want a role where your work truly impacts both patient experience and care delivery, we encourage you to apply—even if you don’t meet every qualification listed.

Qualifications

Education

High School Equivalent / GED (Required)
Associate's Degree or progress towards degree (Preferred)
Medical Terminology (Preferred)

Work Experience

1+ years Customer Service (Required)
1+ years Customer Service in healthcare (Preferred)

Knowledge, Skills, & Abilities

Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
Strong organizational skills (Required proficiency)
Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
Attention to detail to ensure all patient information is accurate and available (Required proficiency)
Compassion to help patients and caregivers in difficult situations (Required proficiency)
Understanding of the importance of confidentiality (Required proficiency)
Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)

Physical Demands

Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely up to 20 lbs
Carrying Rarely up to 20 lbs
Pushing Rarely up to 20 lbs
Pulling Rarely up to 20 lbs
Climbing Rarely up to 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently

Travel Requirements

Primary Location

: United States-Ohio-Willoughby

Work Locations

36000 Euclid Avenue

Willoughby 44094

Job

: Administrative Support

Organization

: UHHS_Care_Connections

Schedule

: Part-time

Employee Status

: Regular - ShiftEvenings

Job Type

: Standard

Job Level

: Entry Level

Travel

: Yes, 10 % of the Time

Remote Work: No

Job Posting

: Nov 6, 2026, 4:09:20 PM

Patient Access Representative

Key skills

About this role