Position: Retail Operations Manager

Department: Retail Banking

Location: Hays, KS (On-Site)

Job Type: Full-Time/Salary

Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.

Responsibilities and Expectations

Key Responsibilities

Provide Operational Support to Retail Bank Employees & Management

Deliver support of operational, product, compliance, system and any other issues daily via telephone or in-person contact
Develop and update retail operating procedures and intranet resources
Partner with support departments and frontline retail associates to determine issues and needs
Assist retail employees and management in researching/resolving operational issues
Seek out ways to streamline processes and remove obstacles or barriers to success for frontline teams

Operational Compliance

Responsible for the oversight of all audits to include bank retail operation audits to include the following:
- Retail Support Audits: work with retail staff on the completion of onsite branch audits
- Complete documentation of audit results
- Complete Monetary Instrument Audits of the Onsite Branch Audit
Responsible for all Safe Deposit Box audits for all bank locations as follows:
- Past Due Boxes
- Drill & Escheatment
- Right of Offset Entries
- Waives & Discounts

Project Management

Assist with the operational support and procedure development for the roll-out of new bank products and services
Lead and complete operational projects as assigned
Serve on team(s) relating to retail aspects of M & A activities. This will include evaluation and reporting on target’s retail operations, sales and systems
Working with training will provide guidance and direction on the onboarding and training of newly acquired employees relating to acquisitions
Will serve on the conversion teams, directing retail functions relating to the conversion processes for newly acquired bank(s)

Retail Bank Performance

Track retail location and individual performance metrics
Work with accounting to provide the regional leadership teams, including RRMs, with reports to track retail incentives
Verify retail incentive payouts with RRMs and submit final reports for all required executive approval

Required Skills & Education

Requirements

Bachelor’s degree preferred; however, equivalent combination of education and experience may be substituted
5 years of bank retail operations experience in a multi-branch setting
Experience developing retail processes and procedures
Excellent interpersonal skills and professional demeanor
Computer skills, especially the ability to work in Windows based systems

Who We Are

Equity Bank, a full-service, $7.9 billion community bank, is based in Wichita, Kansas, with over 80 bank offices throughout Kansas, Nebraska, Missouri, Arkansas, and Oklahoma.

At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.

Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.

What’s in it for you?

We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.

Benefits Available:

Health, Dental & Vision Insurance
Group Life & Long-Term Disability Insurance
Flexible Spending & Health Savings Accounts
Group Cancer Insurance
401(K) Retirement Plan w/Company Match
Generous Vacation & Sick Time
Employee Stock Purchase Plan (ESPP)
Pet Insurance
Retail Banking Benefits

Find your future at Equity Bank!

The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.

Physical Requirements

This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.

Work Environment

This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.

Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Retail Operations Manager

Key skills

About this role