Licensed Customer Service Representative (2-20, 20-44)

TopLine Insurance is hiring a fully remote Customer Service Representative to support Florida policyholders. The role handles inbound and outbound client communications, explains coverage, maintains accurate policy records, and collaborates with the agency team.

Responsibilities:

• Manage a high volume of calls and emails regarding Homeowners, Flood, and Auto policies with professional clarity
• Consistently delivers thorough, accurate, and error-free work, ensuring every client interaction and policy update meets our agency’s rigorous standards
• Conduct thorough, accurate conversations to help clients understand their coverage limits and the nuances of the Florida insurance landscape
• Maintain high productivity and responsiveness in a remote setting, ensuring all client files and agency management systems are updated in real-time
• Stay engaged with the agency through digital communication tools, contributing to a culture of reliability and mutual support

Requirements:

• Must hold an active Florida 20-44 (Personal Lines) or 220 (General Lines) Insurance license
• Minimum of 2 years of experience in a multi-carrier independent agency in Florida
• You are tech-savvy and comfortable using VOIP phone systems and cloud-based agency management softwar