Operations Supervisor (Night) - Lafayette COMMS Center

JOB SUMMARY: Coordinate and oversee daily operations of the Communications Center in an efficient manner, utilizing resources necessary to meet system demands and responsibilities.

 

This is a full-time night position. 

 

DUTIES AND RESPONSIBILITIES:  This job description is not intended, nor should it be construed, to be an all-inclusive list of responsibilities, duties, skills or working conditions associated with the job.  It is intended to be a general description of the essential duties and requirements common to positions of this type and may be subject to change.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Direct activities of emergency medical dispatchers
2. Monitor performance of the EMD's
3. Maintain level of professionalism within the communications center
4. Produce necessary reports to monitor communications center activities
5. Monitor system resources during peak load times
6. Handle patient/client inquiries
7. Handle administrative calls after hours
8. Coordinate helicopter I fixed wing activities
9. Coordinate mass casualty incidents
10. Handle news media
11. Investigate and critique operational issues; errors, etc.
12. Delegate operations issues to VPO's
13. Coordinate swing department after hours
14. Coordinate safety/haz mat issue of ground & air responses
15. Coordinate Argus alarms after hours
16. Handle AOC I Lifeline alarms
17. Critique delayed responses to emergencies
18. Maintain safe I clean work environment
19. Provide daily verbal reports to VPO's

QUALIFICATIONS:

1. High School Diploma or GED. 
2. Previous Supervisor Experience Required 
3. Knowledge of standard operating procedures for ambulance dispatch, medical protocols, alarm system policies & procedures, computer and phone use. Typing skills and geographical knowledge of certain areas.

 

Please contact Kristen Tanner in HR if you have any questions regarding this position. This posting will close at 5PM on Wednesday, November 11th. 

Benefits

We offer comprehensive insurance benefits for full-time employees, including but not limited to Medical, Dental, Vision coverages, along with 401(k) and ESOP (Employee Stock Ownership Program), and Vacation and Sick time.