Customer Service Representative (Remote in Texas)

Benco Dental, a division of 1930 Ventures, is hiring a Customer Service Representative to support dentists, dental offices, and dental laboratories. The role handles incoming calls, enters merchandise and small-equipment orders and credit-card payments, answers customer questions, and supports customer satisfaction.

Responsibilities:

• As the Customer Service Representative, you will take incoming calls from dentists, dental offices, and dental laboratories and ensures customer satisfaction. Customer Service Representatives accurately enter orders for merchandise and small equipment, enter credit card payments, and answer customer questions
• Customer Service: Responsible for receiving and responding to external and internal customer inquiries, issues and orders; resolving issues/problems
• Repairs: Responsible for answering repair related phone calls; processing repair estimates; completing follow up work with customers, manufacturers, etc.; maintain repair files and databases; processing factory invoices for billing purposes
• Parts: Responsible for receiving and responding to external and internal customer inquiries regarding parts orders; resolving parts-related issues/problems
• Service Scheduling: Responsible for receiving and responding to external and internal customer inquiries, scheduling and dispatching Service Technicians and resolving service-related issues/problems
• Strategic Markets: Responsible for receiving and responding to external and internal customer inquiries, issues and orders; resolving issues/problems; assisting in the overall support and daily functions of our National/large Group Accounts and Sales Representatives

Requirements:

• Applicants must reside in the state of Texas to be considered for this role
• Excellent customer service abilities
• Ability to communicate effectively and professionally
• Excellent computer and telephone skills
• Great attention to detail, cooperation and dependability
• High School Diploma/GED
• Reside within 1 hour of Flower Mound, Texas (required)
• Minimum 5mbps (5,000 kbps) Internet Speed
• Connection via Ethernet Cable (Avoid Wi-Fi)
• Customer Relationship Management (CRM) is a plus