Data Analyst

Data Analyst

Hybrid - Raritan, NJ

12-month Contract

Compensation: $30 - $35 per hour

ABOUT THE ROLE

Our client, a leading multinational pharmaceutical and medical device organization, is seeking a Data Analyst for a remote, 12-month contract position. In this role, you will administer, develop, and support multiple business-critical application platforms, leveraging data analytics, visualization, and operational intelligence to drive service performance and enhance customer experience. You will create, maintain, and enhance reporting solutions using Tableau and other analytical tools, providing insights that support incident, problem, and service management initiatives. As a key contributor, you will transform operational data into actionable recommendations for IT and business stakeholders, collaborate with cross-functional teams, and support continuous improvement initiatives in a dynamic, data-driven environment.
WHAT YOU'LL DO

• Utilize SQL to extract and analyze incident, problem, and service management data from enterprise data sources.
• Develop, maintain, and enhance Tableau dashboards, scorecards, and executive reporting to support operational and business initiatives.
• Analyze incidents, service requests, backlog trends, ticket aging, SLA performance, MTTR, routing patterns, reassignments, and customer experience metrics to identify operational improvement opportunities.
• Conduct root cause analysis, ticket lifecycle reviews, and service performance assessments to uncover recurring issues, ownership gaps, process inefficiencies, and problem management candidates.
• Translate complex operational data into actionable insights, executive-ready presentations, and recommendations that drive continuous improvement and service excellence.
• Present findings and reporting to business partners, service owners, IT operations teams, R&D technology partners, program leaders, and other stakeholders.
• Partner with cross-functional teams to improve operational performance, validate improvement initiatives, and support data-driven decision making.
• Respond to ad hoc leadership requests by providing analysis, reporting, trend identification, and operational insights.
• Distribute meeting notes, track action items, and help drive accountability across collaborating teams.
• Participate in ongoing training and continuous learning initiatives related to analytics, automation, data visualization, and RPA technologies.

WHAT YOU BRING

• Bachelor's Degree in Information Technology, Computer Science, Data Analytics, or a related field.
• 1-2 years of experience in a professional business environment.
• Experience with Tableau or similar data visualization tools.
• SQL experience (MS SQL, Cloudera, or equivalent).
• Experience with data extraction, transformation, and analysis.
• Experience with ServiceNow or other IT Service Management (ITSM) platforms.
• Understanding of service management concepts, including incidents, problems, SLAs, and operational performance metrics.
• Strong analytical and problem-solving skills; ability to identify trends, patterns, and business improvement opportunities.
• Excellent communication skills; ability to translate technical findings into executive-ready insights and presentations.
• Willingness to learn and support Robotic Process Automation (RPA) technologies.

WHAT'S IN IT FOR YOU

• Opportunity to work with a global leader in the pharmaceutical and medical device industry.
• Collaborative, cross-functional team environment.
• Remote work flexibility with a hybrid option.
• Continuous learning and professional development in analytics, automation, and RPA technologies.
• Competitive hourly compensation.

Accepting applications until 11/13/2026

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