Operations Support

 

Please attach two managerial level references with each candidate submittal, we will have to check the reference before submittal per the client request.

Reference 1 Reference 2

Name Name

Title Title

Company Company

Phone Phone

Email Email

LinkedIn LinkedIn

 

Also attach a copy of the candidate Visa/Driver's License when submitting

Required Skills: Need to be down to work a weekend / on call shift once every 8 weeks

• Datapower

• MFT

• MQ

• IBM

• Production support

• Splunk

• EDI X12

• SQL

• Production Issue SEV 1, 2, 3, 4 triage

• Incident Management (ServiceNow, Jira)

 

Responsibilities:

• Provide day-to-day operational support for production systems, helping maintain system stability and reliability.

• Perform real-time system monitoring and initial incident triage to identify, assess, and respond to production issues.

• Provide Level 1 technical support, troubleshooting system issues and determining appropriate escalation paths.

• Document production incidents, troubleshooting steps, and relevant system information to support issue resolution.

• Escalate production incidents to developers and other technical resources as needed, coordinating with available teams to facilitate timely resolution.

• Support production operations, including monitoring system processes, identifying potential issues, and communicating operational concerns.

• Assist with incident management activities, including tracking issues, communicating status updates, and supporting follow-up activities.

• Collaborate with developers, technical teams, and operational stakeholders to support system performance and reliability.

• Follow established operational procedures and support continuous improvement of production support processes.

• Work collaboratively within the operations support team to ensure consistent coverage and timely handling of production incidents.