Junior Voice Cash Application with Spanish

We are seeking a motivated and detail-oriented Junior Voice Cash Application Specialist to join our finance team. The successful candidate will play a key role in managing Accounts Receivable activities, with a particular focus on the accurate and timely allocation of customer payments. The role involves investigating and resolving payment-related discrepancies, maintaining accurate AR records, and working closely with customers and internal teams to ensure a smooth order-to-cash process. 

Key Responsibilities:

• Allocate Customer Payments: Accurately allocate all customer payments, including ACH payments, bank transfers, checks, and credit card transactions, to the appropriate invoices and customer accounts in the ERP system.
• Manage Payment Exceptions: Investigate and resolve unapplied payments, partial payments, overpayments, and other payment-related discrepancies in a timely manner.
• Manage Payment Information: Obtain, interpret, and manage payment information from various sources, including bank statements, customer portals, and email correspondence.
• Communicate with Customers: Communicate professionally and effectively with customers by phone and email to confirm payment allocation, request payment details, and resolve payment-related inquiries.
• Perform Reconciliations: Complete daily and monthly reconciliations of cash receipt records to ensure accuracy and support the month-end closing process.
• Collaborate Internally: Work closely with the Collections, Billing, and Disputes teams to resolve complex customer account issues and ensure a smooth order-to-cash process.
• Drive Process Improvements: Identify and recommend opportunities to improve the efficiency and accuracy of the payment allocation process.

• Stable job in multinational company based on employment contract;
• Working in flexible hybrid model -3 office days and 2 remote days per week;
• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
• Structured onboarding process and Buddy program for new joiners;
• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
• Attractive benefits.