OVERVIEW:
The Trial Interactive Trainee Solutions Engineer supports the Trial Interactive Product Management team in achieving goals while learning about the Development Life Cycle. The role is designed to prepare for potential future opportunities within the Trial Interactive Solutions Engineering team at TransPerfect.
RESPONSIBILITES:
Work with Service Desk Analysts and Solutions Engineers to resolve Trial Interactive system Service Desk tickets
Handle escalations from Level 1 Service Desk Support
Assist with data migration with pre-defined utilities and processes
Work on Post Deployment Testing after a new version deployment for applications
Assist Solutions Engineers in building large-scale, high-availability systems for Enterprise Life Sciences clients
Create custom eLearning videos internally and for clients – on the eTMF and SSU modules
Document and test new software applications
Research, investigate and fix a wide range of technical issues such as Web services, etc.
Collaborate with senior leaders
Approach and analyze problems
Proactively learning about new technologies
Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor.
REQUIRED SKILLS:
Excellent verbal and written communication
Excellent problem-solving and analytical skills
General knowledge of web application development, Service Oriented Architecture (SOA), and how web services work
Moderate knowledge of how to troubleshoot application issues in a multi-tiered system
Detail-oriented with strong problem-solving skills
Proficient with Microsoft Office (Word, Excel, Outlook)
Strong work ethic
Strong collaboration and relationship-building skills with both clients and co-workers
Demonstrated ability to work independently and within a team
Proactive problem-solving mindset and a commitment to high-quality service delivery.
REQUIRED EXPERIENCE & QUALIFICATION:
Minimum Bachelor’s Degree or its equivalent in Computer Science or related field
General knowledge and coursework experience (practical knowledge and skills gained through academic courses) in web services
Proficiency in managing both Windows Server and Linux environments
Strong scripting ability using PowerShell, Bash, or Python
Thorough understanding of MSSQL, MySQL, XML, and C#
