Senior Quality Analyst

Job Title : Senior Quality Analyst

Experience : 5-8 Years

Location : Flexible / Hybrid

Job Summary

We are seeking an experienced and detail-oriented Senior Quality Analyst to lead quality assurance activities across enterprise application implementations and enhancements. The ideal candidate will be responsible for ensuring delivery of high-quality software solutions through comprehensive test planning, execution, defect management, and continuous process improvement. The role requires strong expertise in both manual and automated testing, stakeholder collaboration, and Agile project delivery.

Key Responsibilities

Quality Assurance & Testing

• Analyze business requirements, user stories, functional specifications, and technical designs to develop comprehensive test strategies.
• Create and maintain test plans, test cases, test scripts, and test data.
• Execute functional, regression, integration, system, and end-to-end testing activities.
• Identify, document, prioritize, and track defects through resolution.
• Validate bug fixes and perform impact analysis for production releases.
• Ensure adherence to organizational QA standards, testing processes, and best practices.

Agile Delivery Support

• Participate actively in Agile ceremonies including sprint planning, backlog grooming, daily stand-ups, reviews, and retrospectives.
• Collaborate with Business Analysts, Developers, Product Owners, and Project Managers to ensure quality throughout the SDLC.
• Review acceptance criteria and provide early feedback on requirements to improve testability.

Test Automation

• Identify opportunities for test automation and support automation framework implementation.
• Develop and maintain automated test scripts where applicable.
• Ensure regression testing coverage is optimized through automation.

Reporting & Governance

• Prepare test execution reports, quality dashboards, defect metrics, and release readiness reports.
• Provide quality status updates to project leadership and stakeholders.
• Support root cause analysis and continuous improvement initiatives.

Production Support

• Participate in production validation activities and release verification.
• Assist teams in troubleshooting production issues and validating fixes.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• 5+ years of experience in software testing and quality assurance.
• Strong understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
• Experience working in Agile/Scrum environments.
• Strong analytical, problem-solving, and communication skills.
• Experience with defect management tools such as Azure DevOps, Jira, or similar platforms.

Technical Skills

Mandatory

• Manual Testing
• Functional Testing
• Regression Testing
• Integration Testing
• API Testing
• Defect Management
• Test Planning & Execution
• Agile/Scrum Methodology
• Azure DevOps or Jira

Preferred

• Salesforce Testing
• CRM Application Testing
• .NET Application Testing
• SQL Querying and Database Validation
• REST API Testing using Postman
• Test Automation using Selenium, Playwright, or Cypress
• Performance Testing knowledge (JMeter preferred)

Preferred Certifications

• ISTQB Certified Tester Foundation Level (CTFL)
• Certified Agile Tester
• Salesforce Administrator or Salesforce Business Analyst Certification (preferred for Salesforce projects)

Key Competencies

• Strong stakeholder management
• Attention to detail
• Risk identification and mitigation
• Excellent written and verbal communication
• Leadership and mentoring capabilities
• Quality-first mindset
• Strong documentation skills

Nice to Have

• Experience testing Salesforce Service Cloud, Sales Cloud, or ITSM implementations.
• Experience working with enterprise integrations and middleware platforms.
• Exposure to CI/CD pipelines and DevOps practices.
• Experience mentoring junior QA team members.
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