This role could be based in India or Malaysia. When you start the application process you will be presented with a drop-down menu showing all countries, please ensure that you only select a country where the role is based
This role reflects our commitment to more than just profitability—it's about living our values and upholding our brand promise, Here for Good. The Risk Monitoring & Insights (RMI) OTCR team, established to support Group Risk and CFCR, centralizes the production and risk management activities in a service hub. This allows teams to make risk-reward decisions based on judgment and expertise, influence business and regulatory outcomes and oversee strategic risk and compliance programs.
This is a permanent, strategic role that requires strong business acumen and a detailed knowledge of OTCR Risk Frameworks (OR and ICS), and Operational Risk policies and standards. The successful candidate will have key skills in performing effectiveness review of OTCR Frameworks to validate they are embedded and operating effectively and identifying horizon and topical risks related to Operational and Technology risk for the bank.
The role reports directly to the Director, Risk Assessment Monitoring and Insight.
Strategy
• Understand and support the bank’s strategy to unite businesses and functions and drive organizational transformation.
• Help build world-class risk and compliance capabilities, fostering a risk-aware and client-focused environment for the bank’s next phase of growth.
Risk Monitoring, Alert Management & Early Warning
• Performing daily monitoring and triage of alerts and exceptions.
• Classifying Early Warning Signal (EWS) alerts as either true risk or false positives and cancelling false positive EWS alerts where appropriate.
• Tracking remediation actions and associated resolution timelines to ensure timely closure.
• Managing orphan and overdue/ageing alerts, including:
• Working with the M7 team to ensure accuracy and completeness of library data; and
• Engaging with 1LoD and 2LoD to confirm risk and process ownership.
• Where a user is on leave or absent, allowing the MS Admin—upon receiving a valid request—to use the “Re-assign Alert” function in the Alert Dashboard to reassign the alert to another user with the same role.
Risk Insights
• Trend and thematic analysis across risk types and processes
• Rule effectiveness/override analysis and false-positive assessment
Governance, Assurance & Continuous Improvement
• Rule governance, review, and approval
• Manage enhancement backlog
• Support UAT, regression testing, and post-release validation
• Work on the continuous improvement of LLM outputs to ensure alignment with user requirements. Consolidate and share user feedback to enhance the quality and effectiveness of LLM‑generated narratives. Collaborate with the Technology AI team to update and refine models, improving their accuracy and relevance.
• Manage Static Data Updates related to Process Data, Drop down Data, Email Templates
Strategic Backlog & Release Assurance
• Manage the strategic enhancement backlog; support UAT, regression testing and post-release validation for strategic changes.
RCSA Assist Product Design & Management
• Gather and document business requirements to define product scope. The requirements can be driven by Policy changes, Regulatory changes or user feedback
• Prioritize backlog and product features to maximise business value, balancing cost and risks
• Align product requirements with platform strategy, considering business and regulatory needs, to deliver unified backlog
• Identify operational process impacts
• Identify & mitigate product risks (tech, regulatory, change)
• Approve SLA and service expectations
• Decision Makers for designing and developing Product features e.g. Feature prioritisation (e.g., CE/RR factors, alerts, dashboards), MVP vs “nice to have” scope, Trade-offs between simplicity and depth e.g. 1LoD usability vs 2LoD challenge, “why this feature exists”, not just how it works etc
• Translating user feedback into product decisions
• Control coverage over the end-to-end flow e.g. from data, change and monitoring
• Alignment with existing group standards
• Continuously validating and evolving user needs
• Defining Product success KPIs e.g. adoption etc
• Owning the journey from interim to target state
• Support planned releases, post deployment validation, and change governance adherence.
• Maintain SOPs, runbooks, FAQs, and operational documentation to institutionalise BAU knowledge.
• Produce service metrics, incident trends, backlog status, and SLA performance reporting.
• Identify automation and process optimisation
People & Talent
• Contribute to a culture of openness, trust, and risk awareness, embodying the Bank’s values.
• Promote an environment that supports knowledge exchange, continuous learning, agile working, prioritization, and collaboration.
• Maintain strong relationships with the wider Professional Services team and other key stakeholders, including CFCC and OTCR teams.
• Provide constructive feedback to colleagues.
Process Governance
• Create standardized documentation using templates and agreed processes
• Maintain process documentation, SLAs, and SOPs for pack production
• Support process and policy re-design
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
Key stakeholders
• Risk & CFCR Chief Data Office (CDO) teams
• Service Bench Technology and other Technology support teams
• 1LoD and 2LoD users and process owners
• Business Acumen, Product and Operations
• Business Ethics
• OTCR Risk Management
• Leadership (Influencing and Inspiring)
• Managing Change
• Data gathering, analytics and insights
• Enterprise and Operational Risk Management
• Collaboration and Stakeholder Management
• Regulatory Environment – Financial Services
Overall Working Experience:
• Overall, 10 years of experience in Banking or Financial Institution or Regulator or Fintech or equivalent industry
Business & Contextual Experience in at least one of the below:
• Retail Banking
• Wealth Management
• Private Banking
• Transaction Banking – Trade
• Transaction Banking – Cash Management
• Markets (e.g., Sales & Trading, Global Credit Markets, Private Side)
Domain and Functional Experience in one of the below:
• OTCR – Operational, Technology and Cyber Risk
• Experience in Business or Product or Non-Financial Risk (NFR) Management or Control Oversight in a front or first-line role
Other experience:
• Well versed with tools and techniques of analysing potential risk exposures
• Understanding of effective communication skills.
• Understanding of best practice risk assessment techniques and risk management frameworks.
• Understanding of the key features of relevant laws and regulations relevant to the Group
• Sound judgement on business practices, regulatory relationship management and reputational risk,
• Ability to balance both detail oriented and big picture perspectives.
• Ability to collaborate and work dynamically across functions.
Other important Experience:
• We value your practical and hands-on experience in the above domains .
• Any industry certifications in the Risk domain are most welcome
• Any industry certifications in the Data Analytics or AI or Business or Product domain are most welcome
We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.
Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.
Visit our careers website to learn more about us: www.sc.com/careers.
