Assistant Community Manager
Job Description
Revised January 2026
Organization Overview
Communities First, Inc. is a Michigan-based nonprofit 501(c)(3) whose mission is to build healthy, vibrant communities through economic development, affordable housing, and innovative programming. CFI is committed to providing safe, quality affordable housing, increasing economic opportunities, and improving the quality of life for the populations we serve.
Job Summary
The Assistant Community Manager supports the Community Manager in the day-to-day operations and administration of CFI-owned and managed properties. This role assists with leasing, compliance, resident relations, reporting, and coordination with maintenance and service partners to ensure properties operate efficiently, remain compliant, and provide high-quality service to residents. The Assistant Community Manager acts as a key support to ensure operational continuity and resident satisfaction.
Essential Functions
Leasing & Occupancy Support
Assist with tenant selection activities including application intake, file review, unit showings, leasing paperwork, and unit transfers
Support timely processing of move-ins, move-outs, and waitlist management
Maintain accurate leasing documentation and resident files
Compliance & Certifications
Assist with income certifications and recertifications for LIHTC, Section 8, supportive housing, and other rental assistance programs
Gather and verify third-party income and asset documentation (employers, banks, government agencies, etc.)
Maintain certification data in MSHDA’s Certification Online System and other required databases
Support audit preparation and respond to file review requests under the direction of the Community Manager
Resident Relations & Customer Service
Serve as a point of contact for residents, responding to questions, concerns, and service requests
Assist with resident retention efforts, eviction prevention strategies, and payment plan coordination
Support enforcement of lease compliance, including notices and documentation
Maintenance & Operations Coordination
Submit and track maintenance work orders; follow up to ensure timely completion
Coordinate unit readiness and turnover activities with maintenance staff
Assist with inspections and document findings as directed
Administrative & Reporting Support
Assist with preparation and submission of weekly, monthly, and site-level reports
Support accurate recordkeeping, data entry, and file organization
Participate in on-call rotation as required
Team & Organizational Support
Collaborate with service partners, case managers, and internal departments
Support Community Manager with operational tasks and special projects
Perform other duties as assigned to support property and organizational goals
Education
Associate’s or Bachelor’s degree preferred
Relevant experience may be substituted for formal education
Certificates and Licenses
Valid driver’s license required
Housing compliance certifications (COS, AHM, LIHTC) preferred or willingness to obtain within a specified timeframe
Required Knowledge, Skills, Abilities, Training, and Experience
Strong customer service and interpersonal skills
Attention to detail and ability to manage multiple priorities
Basic understanding of affordable housing programs (LIHTC, Section 8, supportive housing preferred)
Proficiency with Microsoft Office (Word, Excel, Outlook) and property management software
Ability to maintain confidentiality and professionalism
Effective written and verbal communication skills
Ability to work collaboratively in a fast-paced, community-focused environment
Flexibility and willingness to learn and grow within property management
Essential Physical Requirements
Ability to lift up to 25 lbs
Ability to sit, stand, walk properties, and work at a computer for extended periods
Equal Employment Opportunity & ADA Compliance
Communities First, Inc. provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. Reasonable accommodations will be provided to qualified individuals with disabilities unless doing so would cause undue hardship.
Disclaimer
This job description does not list all duties of the position. Duties may be added or modified at any time. This job description is not a contract of employment, and employment with Communities First, Inc. is at-will.
