Customer Success Manager (m/f/d)

Cylindo, backed by Chaos, is hiring a Customer Success Manager to manage a portfolio of US mid-market and enterprise accounts. The role focuses on onboarding, adoption, retention, renewals, value realization, and identifying expansion opportunities for Sales.

Responsibilities:

• Manage a defined portfolio of mid-market and enterprise accounts
• Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal
• Build and execute structured Success Plans aligned to customer KPIs
• Drive strong product adoption across Cylindo modules
• Monitor account health, proactively manage churn risk and prepare renewal forecasts
• Run regular business reviews with senior stakeholders
• Identify upsell and cross-sell opportunities and qualify them for Sales
• Coordinate cross-functionally with Sales, Product, Integration and Support teams
• Deliver training and enablement to ensure customers achieve measurable outcomes
• Capture customer insights to inform product and commercial strategy

Requirements:

• 2–3 years experience in Customer Success, Account Management or similar SaaS role
• Experience managing renewals and protecting revenue
• Commercially aware and comfortable discussing value
• Strong stakeholder management skills
• Data-driven and proactive
• ideally in the MarTech space