Product Manager, Payments Platform (Chicago or Remote, US)

Chowbus builds software and a marketplace for restaurants, including ordering, POS, and online ordering. The Product Manager will own the payments platform roadmap and work with US-based business stakeholders and China-based engineering teams to improve payment performance, cost, risk, and delivery.

Responsibilities:

• Own the payments platform roadmap, covering checkout, card-present and online payments, refunds, payouts to merchants, and reconciliation
• Evaluate, integrate, and manage payment service providers (such as Stripe and Adyen), including cost and authorization rate optimization
• Improve payment success rate, conversion, and cost using data, experiments, and error-code analysis
• Partner with risk, finance, and compliance to reduce fraud, chargebacks, and reconciliation errors without hurting conversion
• Write clear specs, drive delivery with engineering, and run several initiatives at once with US-based stakeholders

Requirements:

• 5+ years in product management, with at least 3 years in payments (acquiring, PSP integration, checkout, settlement, or payouts)
• Hands-on experience with PSP or acquirer integrations and with card payment flows: authorization, capture, 3DS, refunds, chargebacks, and settlement
• Understanding of backend payments platforms, including engineering systems, money flows, and ledger design
• A track record of owning a product area independently and delivering measurable results, with metrics you can explain
• Strong analytical skills and comfort with data (SQL or similar)
• Fluent spoken and written English for daily work with a US team across time zones
• Working fluency in Chinese for daily work with our China-based engineering team
• Experience with US card-present payments, point-of-sale environments, or marketplace payments
• Experience dealing with tipping, merchant payouts, split payments
• Experience with payments risk, reconciliation, or fraud tooling