Technical Project Manager-G1 Managed Service

CBM of America, LLC is hiring a Technical Project Manager to oversee network deployment projects and managed service engagements across customer programs. The role manages project schedules, budgets, resources, SLO/SLA commitments, customer deliverables, reporting, and issue resolution, while coordinating with customers and cross-functional teams throughout the project lifecycle.

Responsibilities:

• Oversee and coordinate multiple network deployment projects and managed service engagements throughout the project lifecycle, from initial customer requests and planning through execution, delivery, and closeout
• Create and manage project schedules, milestones, deliverables, and budgets to support timely execution and successful project completion
• Manage incoming customer work requests, service tickets, and project assignments, ensuring scope, priorities, requirements, and applicable SLO/SLA commitments are identified, documented, and communicated
• Coordinate network deployment activities, including fiber optic cabling installations, POP builds, network equipment installations, card and optic installations, equipment decommissions, and facilities networking services
• Oversee break/fix and time-sensitive service engagements, coordinating response activities, technician assignments, status updates, and issue resolution to support customer-defined service commitments
• Monitor SLO/SLA performance, including response and resolution times, service milestones, and contractual requirements, proactively identifying potential breaches and initiating appropriate corrective actions or escalations
• Maintain accurate and timely project information within internal and customer management systems, including service tickets, work assignments, schedules, milestones, deliverables, and completion status
• Track project progress, key performance indicators (KPIs), outstanding service requests, and aging tickets to maintain operational visibility and identify potential delivery concerns
• Coordinate with Installation and Operations teams to identify resource requirements, confirm technician availability, and support assignments based on project priorities, skillsets, geographic locations, and service-level commitments
• Collaborate with Engineering, Procurement, Warehousing, and other stakeholders to coordinate technical requirements, material availability, inventory, equipment readiness, and dependencies impacting project execution
• Serve as a primary point of coordination between customers, internal stakeholders, and field execution teams, ensuring consistent communication regarding project requirements, priorities, status, and next steps
• Identify and manage project risks, schedule delays, resource constraints, and operational challenges, coordinating mitigation or contingency plans to minimize impacts to customer commitments
• Manage customer and internal escalations related to project execution, break/fix response, resource availability, and service-level commitments, ensuring timely communication, follow-up, and resolution
• Monitor installation documentation, testing requirements, project deliverables, and closeout records to support established quality standards, customer specifications, and contractual requirements
• Prepare and distribute regular project and program updates using customer-provided templates and internal tools, including status reports, milestone tracking, service-level performance, operational metrics, and risk assessments
• Support the preparation of Quarterly Business Reviews (QBRs), including program performance, project status, service-level compliance, operational metrics, and improvement initiatives
• Prepare firm price quotes and quote templates, respond to customer pricing requests, and coordinate follow-up activities related to scope clarifications, approvals, and quote escalations
• Provide invoicing support and maintain project milestone and completion tracking to support accurate and timely incremental invoicing
• Obtain and maintain required customer and project documentation, including Certificates of Insurance (COIs), W-2 documentation, and other required records
• Maintain organized project records, service ticket histories, and supporting documentation to ensure traceability, reporting accuracy, and successful project closeout
• Collaborate with leadership to identify opportunities to improve project delivery processes, streamline managed service workflows, optimize resources, and increase operational efficiency
• Lead and participate in recurring internal and external project status meetings, operational reviews, and customer coordination calls to maintain alignment on priorities, performance, risks, and upcoming activities
• Support the creation or filtering of cable running lists or other production documentation to streamline deployments in the field

Requirements:

• The ideal candidate will possess a relevant experience in network deployment services, along with strong organizational, communication, problem-solving, and leadership skills in data center and POP room environments
• Strong project management and organizational skills with the ability to independently oversee multiple concurrent projects, service requests, and customer programs while managing competing priorities and deadlines
• Working knowledge of telecommunications and network infrastructure environments, including fiber optic cabling, POP builds, rack and stack installations, card and optic installations, network decommissioning, facilities networking, and associated testing requirements
• Understanding of service-level objectives (SLOs), service-level agreements (SLAs), service ticket management, escalation procedures, and performance monitoring within telecommunications or managed services environments
• Strong communication and interpersonal skills for coordinating with customers, field technicians, engineering teams, and internal stakeholders
• Proficiency in project management systems, customer portals, ticketing platforms, and reporting tools to maintain accurate project information and operational visibility
• Knowledge of project documentation, reporting, and quality requirements to support customer specifications, contractual commitments, and deadlines
• Understanding of material management, inventory coordination, equipment tracking, and RFI/RMA processes associated with network deployment activities
• Strong leadership and coordination skills to facilitate cross-functional collaboration, manage operational priorities, and lead productive project meetings
• Strong analytical, problem-solving, and decision-making skills to identify operational risks, manage escalations, develop mitigation strategies, and evaluate project and service-level performance
• High attention to detail with the ability to maintain accurate records, monitor deliverables, and support consistent quality and service standards
• Ability to adapt to a fast-paced, customer-driven environment where service priorities, response requirements, and project schedules may change with limited notice
• 5+ years of relevant experience within telecommunications, network infrastructure deployment, or managed network services
• Demonstrated experience managing technical projects throughout the project lifecycle, including planning, scheduling, resource coordination, budget management, execution, and closeout
• Experience coordinating network deployment activities, field service operations, or managed service engagements, including break/fix requests and time-sensitive customer deliverables
• Proven track record of successfully managing multiple concurrent technical projects while meeting schedules, budgets, and customer delivery commitments
• Practical experience utilizing project management software, customer systems, or service ticketing platforms to coordinate project activities, monitor progress, and support reporting requirements
• Project management certifications, such as Project Management Professional (PMP), or relevant Agile certifications