Customer Service Specialist - Remote Opportunity – Jacksonville, FL and Atlanta, GA – Bilingual Spanish Preferred

Ameris Bank is hiring a Customer Service Specialist to provide prompt, accurate, professional service to consumer and commercial customers. The role handles account inquiries, problems, maintenance requests and service needs while supporting customer retention and satisfaction.

Responsibilities:

• Responsible for providing prompt, efficient, accurate and professional service to customers and prospective customers with a focus on customer retention and satisfaction. The position assists consumer and commercial customers with account information, problems, concerns, account maintenance and general questions. The Customer Service Specialist I handles service needs while demonstrating the Ameris Vision, Purpose, Expectations and Values. Performs other projects and duties as assigned
• Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities
• Provide prompt, professional customer service to customers and prospective customers utilizing proper etiquette in all communications
• Research and answer customer inquiries and fulfills service requests
• Maintain knowledge of banking products, programs, services and promotions
• Work to understand the root causes of customer service issues. Identify and implement resolutions for routine issues involving supervisors on more complex issues
• Deliver world-class service to every caller in multiple queues ensuring customer retention and satisfaction
• Handle account service and maintenance requests efficiently and accurately
• Maintain accurate call documentation
• Identify customer needs and offer appropriate bank products and services to customers

Requirements:

• Computer and Microsoft Office proficiency
• Able to effectively and persuasively express self, using language and grammar in a professional manner
• Able to plan, organize and prioritize tasks
• Highly motivated team-player with ability to develop and maintain collaborative relationships
• Able to analyze and record detailed information
• Thorough knowledge of banking policies, procedures, products and services
• Demonstrated commitment to quality customer service and ability to meet or exceed service goals
• Able to provide a high level of interactive service to others, building relationships and addressing identified needs
• Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations
• High school diploma or GED required
• equivalent education and related training or experience required
• 1 or more years of customer service or call center experience preferred
• 1 or more years of experience in financial services or a related industry preferred
• Bachelor's degree preferred