Senior Business Analyst

Next Level Solutions is hiring a Senior Business Analyst to lead end-to-end business analysis for complex P&C insurance projects and serve as a bridge between client operations and technology delivery. The role owns requirements, backlog design, sprint demonstrations, and UAT, while supporting strategic decision-making and mentoring junior analysts.

Responsibilities:

• Acts as a strategic partner to stakeholders by clarifying needs, managing expectations, and ensuring solutions align with business goals, while leveraging tools and technology, including AI, to improve team efficiency and decision-making
• Independently gather, analyze, and document highly complex business, functional, and non-functional requirements; maintain requirements traceability matrices linking business objectives through requirements to test cases
• Design Epics, Features, and User Stories in ADO or JIRA; define measurable acceptance criteria using Gherkin (Given-When-Then) methodology
• Maintain and manage requirements repository—requirement-level change control including impact analysis, handoff facilitation with Dev, UX and QA, and stakeholder communication
• Conduct deep-dive analysis to identify opportunities for process improvement, automation, and efficiency
• Design and implement dashboards for strategic decision-making using tools like: SQL, Power BI, and Tableau; develop advanced analytics models to forecast demand, capacity, or customer behavior
• Collaborate with technology teams to design and implement solutions that enhance business operations
• Lead sprint demonstrations, perform impact analysis, and translate validated requirements into a structured implementation backlog aligned with delivery timelines
• Plan and coordinate UAT—writing UAT plans, coordinating client testers, and tracking coverage against acceptance criteria
• Proactively identify risks, gaps, and misalignments in scope, assumptions, or solution design, and lead resolution efforts to minimize rework and ensure successful delivery outcomes
• Lead BA deliverable planning including user story mapping and backlog refinement; provide and refine effort estimates grounded in complexity and historical data
• Mentor and peer-review junior analysts (BA I–III) on business analysis principles, critical thinking, and Agile practices; guide workload reprioritization and foster a culture of innovation collaboration, and continuous learning
• Optionally supervise direct reports including performance evaluations and career development feedback; participate in recruitment activities

Requirements:

• Advanced proficiency in business analysis tools (eg., ADO, JIRA, Confluence, FigJam, Visio, and Lucidchart.)
• Demonstrated experience in process modeling, workflow automation, and requirement documentation
• Expertise in Excel, SQL, Tableau, Power BI, or similar platforms
• Strong knowledge of Agile, Scrum, and Waterfall methodologies
• Deep knowledge of the P&C insurance lifecycle including policy, billing, and claims
• Familiarity with machine learning, AI, or predictive analytics
• Demonstrated ability to mentor and peer-review junior analysts with actionable feedback
• Strategic problem-solving skills with a data-driven mindset
• Excellent communication skills—facilitates requirement walkthroughs and stakeholder workshops for both technical and non-technical audiences with a consultative mindset
• Sound decision-making in ambiguous situations; strong planning and coordination; collaborative and results-oriented; maintains confidentiality and high ethical standards
• Bachelor's degree in Business, Insurance, Information Systems, Finance, or a related field
• 7+ years of business analysis experience, ideally within P&C insurance (policy, billing, and/or claims)
• Experience independently leading the BA workstream for a client implementation
• Certifications such as CBAP, CCBA, PMI-PBA, SAFe POPM, CSPO, or equivalent
• AINS or comparable P&C designation a plus
• Duck Creek experience strongly preferred