Sr. Full Stack Software Engineer (Backend - AI products)

MedMe Health builds an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. The Senior Full Stack Software Engineer will own high-impact AI product capabilities end-to-end, improve LLM and voice agent workflows, operate production systems, and strengthen reliability, observability, security, and delivery practices.

Responsibilities:

• Take primary ownership of a major capability (e.g., outbound/inbound concierge workflows, clinical assistant experiences, or a core LLM/voice platform subsystem) within your first 90 days
• Ship hardening improvements into production — monitoring/alerts, runbooks, safer rollout strategies, and top error/latency reductions
• Improve our LLM and voice agent workflows through durable architecture changes: tool boundaries, guardrails, and eval-driven iteration
• Turn ambiguous asks into shippable milestones with clear communication and tight iteration loops — reduce "stuck" work for the team
• Help the team scale delivery without losing speed by establishing better patterns, defaults, and maintainability standards
• Raise the bar on operational maturity: incident follow-through, observability, and reliability
• Contribute to security and compliance maturity through secure-by-default practices and sound judgment