Customer Service Coordinator

Ryder is hiring a Customer Service Coordinator for its Supply Chain Solutions division to manage day-to-day eCommerce customer needs. The role supports customer inquiries about fulfillment orders and inventory, monitors performance and quality, prepares reports and account reviews, and works with internal teams to resolve issues and identify improvements.

Responsibilities:

• Interact with clients and Customer Success Manager in resolving problems or issues
• Monitor and manage key performance indicators and execute root cause analysis utilizing operating systems
• Provide all support function activity including accuracy and timeliness of data processing, reporting analysis, and all other customer specific inquiries as directed by Customer Success Manager
• Cohesively work with internal SME(s) to resolve problems and/or support projects
• Prepare various reports as required or any support document needed
• Support and develop improvement initiatives in support of the Customer Success Manager
• Responsible for preparation in support of client quarterly and monthly account reviews
• Evaluate, quantify and present opportunities for continuous improvement at assigned accounts. Responsible for preparation in support of client quarterly and monthly account reviews
• Monitor quality
• Performs other duties as assigned

Requirements:

• Strong verbal and written communication skills
• Strong planning and organizational skills
• Possesses a high degree of initiative
• Demonstrates analytical skills
• Demonstrates problem solving skills
• Demonstrates initiative and problem solving skills
• Excellent interpretation of complex statistical data
• Must be computer literate and able to use the Microsoft Office Suite (Excel, Word, Access & PowerPoint required) as well as internet for work related matters
• Demonstrates customer service skills
• Excellent interpersonal skills
• Detail oriented and customer focus
• Working knowledge of FBAP, TIS, ROL and TM systemsadvanced required
• Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, ILPSadvanced required
• Bachelor's degree required in Business, Logistics, Transportation
• Two (2) years or more of industry related experience required
• Two (2) years or more Experience in fulfillment and logistics required
• Working knowledge of FBAP, TIS, ROL and TM systems. advanced required
• Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, ILPS. advanced required
• Develops and delivers effective presentations (preferred)