Performance Engineer US (all genders)

ACCURE Battery Intelligence develops cloud-based monitoring and optimization technology for grid-scale battery systems. The Performance Engineer owns customer relationships and interprets battery analytics to recommend operational actions, coordinate customer needs with engineering teams, and inform product development.

Responsibilities:

• Own your customer portfolio: Be the single point of contact for several US grid-scale BESS customers at once. You own each relationship end to end and are accountable for customer health and the value they get from ACCURE
• Think like an asset manager: Understand each customer’s business case, including availability, warranty and LTSA claims, augmentation and revenue. Make sure our insights improve those numbers
• Turn insight into action: Interpret results from our Predictive Battery Analytics Platform, decide what matters, and turn findings into clear recommendations that shape customers’ operating decisions
• Bridge the US and Europe: Act as the main interface between US customers and ACCURE’s European Performance Engineering, analytics and engineering teams. Bring customer priorities into the team, coordinate across time zones, and make sure US customers get fast, well-founded answers
• Shape the roadmap: Feed what you learn in the field back to product and engineering

Requirements:

• 3+ years in the BESS or energy storage industry
• You know how a storage portfolio is operated and how it earns money
• 2+ years managing several customer accounts in parallel as the accountable relationship owner, in technical account management, customer success, consulting or a similar role
• You run several customer projects in parallel, such as onboardings, investigations and deliverables, keeping scope, timelines and stakeholders on track from start to finish
• A solid understanding of lithium-ion behavior, degradation and safety in grid storage
• You can interpret analytics, dig into complex technical problems, explain root causes clearly and link them to business outcomes
• Experience working with remote or international teams
• You're comfortable representing the customer internally and aligning across time zones
• You present confidently in English to operators and executives alike
• You're based in the US
• and have a valid work permit
• ideally in asset management (owner, IPP, asset manager or O&M)
• (West Coast or Central preferred)