Senior Network Support Technician

Job Title: Senior Network Support Technician

Job Location: Richmond, CA

Job Type: Contract

Pay Range: $19.00hr - $24.00hr

Job Overview:

Four plus years of experience supporting and managing network infrastructure and network-related devices. Experienced in racking, stacking, cabling, and decommissioning network hardware devices. Experienced in Site Services support for network device console and remote maintenance. Background in IT and Telecoms, including routing, switching, firewalls, WiFi, IP Telephony, and Radio Frequency equipment such as microwave radios, cellular nodes, and VSATs.

Responsibilities:

• Respond to ServiceNow incident tickets.
• Handle patching cable installation and recovery.
• Install power leads.
• Install, remove, or swap equipment.
• Locate and identify network circuits and tag the demarcation location.
• Provide escort services for third-party vendors or subcontractors.
• Adhere to risk management processes, including conducting walkthroughs, managing work permits, handling change management, attending safety training, and reporting incidents.
• Comply with audit, information protection, physical access management security, and operational excellence standards.
• Troubleshoot and patch power cables.
• Identify switch port locations.
• Ping key devices and perform DNS lookups.
• Troubleshoot, install, and remove equipment or components while performing visual checks for hardware failure lights, console error messages, power status, and hardware labels.
• Assist with identifying and reporting communications room environmental issues such as cooling failures or water leaks.
• Perform IMAC activities for end-user business LAN and voice devices.
• Adhere to change management procedures and practices.
• Monitor and respond to emergency conditions affecting operations to the extent that services can be safely provided.
• Adhere to Business Continuity Plans and Disaster Recovery Plans.
• Provide smart-hands support for telecommunications infrastructure including fiber optic and copper cabling installation, maintenance, troubleshooting, and repair.
• Support WiFi, BLE systems, microwave systems, radio systems (HF, VHF, UHF, 2-way, radar), VSAT, and cellular-based systems (public/private 4G LTE, 5G, NB-IIoT, LTE-M).
• Support low-power WAN systems such as LoRaWAN and other IIoT/OT systems.
• Deploy prewired solar panel and battery power systems at ground level, performing visual maintenance, troubleshooting, and repair.
• Execute IP Telephony (IPT) installations at end-user locations and support specialty telecom systems including CCTV, PAGA, Intercom, and Fire/Intruder Alarms.
• Work cooperatively across internal teams, IT operations, telecommunications vendors, and managed service providers to restore services.
• Support IT and telecoms requirements for Business Units, Major Capital Projects, and Merger, Acquisition, and Divestiture projects.
• Participate in Root Cause Analysis following post-incident reviews.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities