SAP BTP Support Consultant (only w2)
Location: Dearborn, MI
Job Summary
The SAP Integration/BTP Support Consultant will provide L1/L2 operational support for integrations connecting SAP applications with internal, external and plant systems. The role will cover interface monitoring, failure analysis, reprocessing and coordination with application and middleware teams.
The selected candidate will:
Provide L1/L2 production support within an enterprise SAP AMS environment.
Manage assigned incidents, service requests, problems and operational tasks through resolution or structured escalation.
Work with ITSM tools such as ServiceNow for ticket updates, assignment, tracking, and closure.
Provide clear, concise, complete, and timely communication to business users and technical stakeholders.
Participate in shift handovers, operational reviews, CAB activities and major-incident calls, as applicable.
Maintain runbooks, knowledge articles, known-error records, and support documentation.
Support planned activities, releases, hypercare, month-end processing and disaster-recovery events, as rostered.
Follow approved access-control, production-change, Firefighter, and segregation-of-duties procedures.
Identify recurring issues and recommend automation, incident-reduction, and process-improvement opportunities.
Coordinate with internal L3 teams, infrastructure teams, middleware teams, security teams and external service providers where necessary.
Work in a shift-based production-support environment, including on-call support where required.
Key Responsibilities
Skill Requirements
