Sr LAB Engineer

Role: Senior Lab Engineer

Collegeville, PA

Desired Competencies (Technical/Behavioral Competency)

Must-Have (Ideally should not be more than 3–5)

1. Strong troubleshooting skills across hardware, OS, network, and scientific instrument data flows.
2. End-User Computing/Desktop Support (Break/Fix ~80% workload).
3. Networking fundamentals (IP addressing, subnetting, OSI model, firewalls).
4. Active Directory.
5. Experience with validated systems (GxP) and documentation.

Good-to-Have

1. Microsoft Excel proficiency.
2. Project support experience.
3. Background in computer security.

Responsibility of / Expectations from the Role

1. Maintain and support global computer infrastructure (~8000 PCs).
2. Image, onboard, and secure new computers and hardware.
3. Troubleshoot scientific instrument data flows and software issues.
4. Support scientists with incident management, user coaching, and access management.
5. Implement validated data backup solutions for laboratory analytical instruments.
6. Perform software testing and validation, technical documentation, and environment checks.
7. Provide D2D operations support and project-based contributions.
8. Collaborate using AGILE methods.

Job Description

2. Required Technical Skill Set:

• Computer troubleshooting (hardware, OS, lab instruments, connectivity issues).
• End-User Computing / Desktop Support (Break/Fix).
• Network fundamentals (Static/Dynamic IPs, Subnetting, OSI model, firewalls).
• Active Directory.
• Computer security.
• Validated systems (GxP) exposure.
• Data backup implementation for lab equipment.
• ServiceNow or similar ticketing systems.
• Software testing & validation skills.
• AGILE ways of working.