HelpDesk Support

RESPONSIBILITIES:
Kforce's client in Reading, PA is seeking a Help Desk Support Specialist to provide technical support to end users across a variety of hardware, software, and IT systems. This position will serve as a first point of contact for technical issues, troubleshoot and resolve common problems, and escalate more complex issues when necessary. The ideal candidate is customer-focused, technically capable, and comfortable supporting users through phone, email, and ticketing systems.

Key Responsibilities:
* Respond to end-user technical support requests via phone, email, and ticketing systems
* Diagnose and resolve hardware, software, connectivity, and general IT issues
* Perform remote troubleshooting using established diagnostic techniques and support tools
* Install, configure, troubleshoot, and assist with PCs, peripherals, and other end-user technology
* Escalate complex or unresolved technical issues to appropriate higher-level support teams
* Document incidents, troubleshooting steps, and resolutions accurately within the ticketing system
* Provide users with guidance on IT products, applications, systems, and services
* Maintain internal knowledge base articles and update technical documentation as needed
* Deliver professional, timely, and customer-focused support throughout the resolution process

REQUIREMENTS:
* High School diploma or GED required
* 1-2+ years of Help Desk, Service Desk, Desktop Support, or IT Support experience
* Experience troubleshooting common hardware and software issues
* Strong verbal and written communication skills with a customer-service mindset
* Proficiency with Microsoft Office and general Windows-based IT environments
* Ability to physically lift, move, connect, and set up PCs, monitors, peripherals, and related hardware
* Strong problem-solving, organizational, and documentation skills

Preferred Qualifications:
* Associate's or Bachelor's degree in Information Technology, Computer Science, or a related discipline
* Experience supporting Active Directory, Microsoft 365/O365, Microsoft Intune, and Freshdesk
* Familiarity with user account administration, password resets, permissions, device management, and endpoint support
* Previous experience working in a ticket-driven IT support environment

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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