Payroll Service Delivery Analyst

Title:  Payroll Service Delivery Analyst
Location: San Antonio, TX (Hybrid)
Pay Rate: Open to W2 options 
Position Type: Contract

We are currently seeking a Payroll Processor/Payroll Analyst.  This is a long term contracting position located in San Antonio, TX.  Candidates will work a hybrid schedule, onsite 3 days a week (2 days remote).  Candidates must be able to pass both a credit and criminal background check.  We are open to W2 folks (no c2c).

We are looking for a Payroll Processor - not a general accounting or HR professional.  Candidates should be comfortable managing payroll from employee data updates through processing, reconciliation, reporting, and employee issue resolution. 

This role requires someone with a minimum of 3 years of direct payroll processing, U.S. payroll tax knowledge, reconciliation/auditing experience, time and attendance processing, and strong Excel skills.  International payroll, foreign currency, ADP, and UK payroll knowledge are highly desirable.

The Payroll Service Delivery Analyst will support the Overseas Military Banking Program (OMBP) by managing accurate, timely, end-to-end payroll processing for employees working across domestic and international locations. This position handles payroll and benefits in both U.S. dollars and foreign currencies, ensuring employees are paid correctly while maintaining compliance with applicable payroll laws and regulations.

Responsibilities include daily payroll processing, time and attendance administration, employee data updates, payroll reconciliations, tax reporting, journal entries, garnishments, and management reporting. The analyst will also investigate pay discrepancies, respond to employee questions, maintain confidential payroll records, and identify opportunities to improve payroll procedures.

This role requires someone with a minimum of 3 years of hands-on payroll processing experience, strong Excel and accounting skills, excellent attention to detail, and the ability to manage high-volume payroll operations under strict deadlines. International payroll, ADP, and military/overseas experience are valuable advantages.

Job Description: Seeking a high performing Payroll professional to fill a Payroll Service Delivery Analyst role supporting the Overseas Military Banking Program (OMBP). In this dynamic and fast-paced environment, you will partner and collaborate with managers and team members to reach organizational objectives while applying payroll solutions in a proactive manner. The ability to build relationships, exercise good judgment, and work across multiple time zones in a global environment is critical in this role.
 
Under supervision of the Payroll Supervisor and Payroll Manager, the Payroll Service Delivery Analyst will ensure accurate processing and recording of the OMBP’s payroll, provide timely and accurate financial information, daily data entry, and perform related work as required such as writing procedures and improving processes.
 
This role requires a knowledgeable payroll analyst who will manage all processes relating to payroll and benefits in USD and foreign currency. Must be able to use payroll accurately and efficiently and be good with numbers and can be trusted with sensitive information. In this role, payroll is calculated and transmitted for employees with different employment classifications.  The Payroll Service Delivery Analyst is responsible for balancing the payroll and documenting all transactions related to an employee’s wages, including any payments or credits for hourly pay, premiums, bonuses, reimbursements, etc. They also record how much each employee earns and make updates when they receive raises. The Payroll Analyst will produce regular and ad hoc payroll reports for management. They also communicate with employees about any discrepancies in their pay. They use multiple systems and payroll software features to process payroll.
  Responsibilities:  

• Managing end-to-end payroll processing for employees
• Understand all aspects of payroll in regard to payroll laws and regulations
• Manage workflow to ensure all payroll transactions are processed timely and accurately
• Provide excellent customer service to employees in the areas of compensation, taxes, how to clock in/out, and how to request time off in a timely manner
• Supporting management to improve Payroll processes
• Educate teammates on payroll and timekeeping, policy, processes, and practices to ensure effective execution
• Perform daily payroll operations
• Perform updates to payroll-related data and manage overall payroll workflow
• Ensure timely processing of all new hires, promotions, and terminations
• Analyze and audit payroll data for accuracy of posting, including intercompany transactions
• Prepare journal entries related to payroll and benefits and record timely and accurately
• Execute time and attendance processing and interface with payroll applications
• Calculation and distribution of reports
• Process garnishment payments
• Complete employment verifications and unemployment insurance information requests
• Process 940/941 tax forms (US) and P45/60 tax forms (UK)
• Process accurate and timely year end reporting (W-2, W-2c, P60)
• Develop ad hoc financial and operational reporting as needed

  Required Skills:  

• 3-5 years’ experience as a Payroll Processor or similar role
• Solid understanding of accounting fundamentals, best payroll practices and demonstrated ability utilizing systems, tools, and procedures to accomplish the job
• Strong Knowledge of U.S. federal, state regulations
• Detail-oriented
• Able to deal with difficult, sensitive, and confidential information
• Ability to manage a high volume of work under tight service delivery deadlines
• Excellent customer service skills
• Strong interpersonal (verbal and written) communication skills
• Strong organizational, time management, and prioritization abilities
• Strong PC knowledge including proficiency in Excel
• Team player yet a self-starter and self-motivated individual; assertive in maintaining confidentiality

  Desired Skills:  

• Associate’s degree in accounting, Fundamental Payroll Certification (FPC), or Certified Payroll Professional (CPP)
• Working knowledge of ADP Workforce Now Payroll and Time & Attendance desired but not required
• Working knowledge of ADP iHCM, UK employment and tax law
• Experience working with military personnel, especially overseas
• Human Resources knowledge in Recruiting, Benefits, Employee Relations desired but not required

Ref: #851-Rockville-S1