DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.

QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).

Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.

Job Title: Data Steward (Customer Care)

Location: REMOTE

Duration: 4 Months

W2 Only

Duties:

The Veeva Network Data Steward is responsible for ensuring the accuracy, completeness, consistency, and integrity of contact master data across Veeva Network and related enterprise systems. This role serves as a key custodian of customer and contact data, supporting business operations by maintaining high-quality data standards and driving continuous data quality improvements.

This position plays a critical role in enabling trusted contact data, improving operational efficiency, and enhancing business decision-making through high-quality master data management practices.

Duties and Responsibilities

Reviewing, approving, and processing contact data creation, modification, merge, and deactivation requests in accordance with defined standards and service level agreements.

Maintaining integrity, accuracy, completeness, and consistency of contact master data across Veeva Network and integrated systems.

Executing data quality controls, validations, audits, and monitoring activities to identify and resolve data issues.

Supporting data governance initiatives by enforcing data standards, policies, and stewardship best practices. Collaborating with internal stakeholders and external vendors to ensure accurate and timely updates to customer and healthcare professional (HCP) data.

Skills:

Excellent computer skills (Microsoft office suite) Strong knowledge Demonstrated ability to learn and build a strong operational knowledge of BI's systems which include Master Data Management, Veeva CRM, Salesforce Service Cloud, Client Shop, and Veeva Network.

History of successful performance.

Strong Analytical skills.

Process discipline and attention to detail Knowledge/work experience with CRM environments and Master Data Management including SAP preferred

Education:

Bachelor’s Degree from an accredited institution or a High School Diploma with 3 years of experience in customer service, data operations or master data management required

Data Steward (Customer Care)

Key skills

About this role