Next Generation Care Navigation Senior Solution Architect

We are actively seeking an experienced Next Generation Care Navigation Senior Solution Architect to lead architecture strategy and cross-platform integration initiatives for a large-scale healthcare transformation program. This role is ideal for a senior architect with deep expertise in Healthcare Payer Systems, Enterprise Integration, Digital Platforms, Data & AI, CRM, and Care Management ecosystems.

Position Details

Job Title: Next Generation Care Navigation Senior Solution Architect
Location: Remote / Hybrid (Based on Project Needs)

Role Summary

We are looking for a highly collaborative and strategic architect who can serve as the central technical leader across multiple technology domains, ensuring seamless integration between digital platforms, healthcare applications, analytics solutions, conversational AI, CRM systems, and care management platforms.

This is a high-impact architecture leadership role focused on aligning business capabilities with enterprise technology solutions to deliver a personalized and integrated member experience.

Key Responsibilities

<>Enterprise Architecture Leadership</>

✅ Act as the primary architectural advisor across multiple technology domains

✅ Partner with solution architects, engineering teams, and product leadership to drive enterprise-wide alignment

✅ Establish end-to-end architecture strategies across digital, analytics, AI, CRM, and healthcare platforms

✅ Identify and resolve integration dependencies, system boundaries, and architectural gaps

✅ Translate business capability roadmaps into scalable technical solutions

Platform & Integration Architecture

<>Digital Experience Integration</>

• Guide integration of SaaS platforms, micro-frontends, widgets, and mobile SDKs
• Support modern web and mobile healthcare experiences
• Define strategies for scalable user engagement platforms

<>Data & Analytics Integration</>

• Architect secure data-sharing solutions using:

  • APIs
  • Cloud Data Platforms
  • Data Syndication Services
  • SFTP-based Integrations

• Support healthcare personalization and care navigation analytics

<>Conversational AI & Omnichannel Solutions</>

• Collaborate with Chatbot and AI teams
• Integrate conversational experiences with:
  • Provider Directories
  • Benefits Platforms
  • Claims Systems
  • Care Navigation Applications

<>Care Management Integration</>

• Enable interoperability across:
  • Care Management Platforms
  • Member Engagement Solutions
  • Unified Member Profiles
  • Clinical Workflow Systems

Required Experience

✅ 10+ years of Solution Architecture and Enterprise Systems Experience

✅ 5+ years in:

• Principal Architect
• Staff Architect
• Enterprise Architect
• Advisory Architecture Roles

✅ Experience leading large-scale multi-system integration initiatives

✅ Strong Healthcare Payer Domain Experience

Healthcare Domain Expertise Required

Candidates must have experience with:

• Healthcare Payer Systems
• Eligibility Management
• Claims Processing
• Benefits Administration
• Accumulators
• Provider Data Management
• Care Navigation Platforms
• Member Engagement Solutions

Technical Skills

<>Enterprise Integration</>

✅ REST APIs

✅ GraphQL

✅ Event-Driven Architecture

✅ Microservices Architecture

✅ Single Sign-On (SSO)

✅ Identity & Access Management

✅ Secure Cloud-to-Cloud Integration

<>Data & Analytics</>

✅ Snowflake

✅ BigQuery

✅ Data Warehousing

✅ ETL / ELT Pipelines

✅ Enterprise Data Architecture

✅ Data Governance

<>AI & Digital Technologies</>

✅ Conversational AI

✅ Chatbot Platforms

✅ Natural Language Processing (NLP)

✅ Digital Health Solutions

✅ Customer Engagement Platforms

<>CRM & Healthcare Platforms</>

✅ CRM Integrations

✅ Care Management Systems

✅ Healthcare Engagement Platforms

✅ Patient/Member Experience Solutions

Leadership Requirements

✅ Strong executive-level communication and presentation skills

✅ Ability to influence without direct authority

✅ Proven success working within matrixed organizations

✅ Experience facilitating architecture reviews and governance processes

✅ Ability to create consensus among business and technical stakeholders

Education

• Bachelor's Degree in Computer Science, Information Systems, Engineering, or related field
• Master's Degree preferred