Digital Solutions Technician

Regular Full-Time
Bargaining Unit CUPE Local 3223

Salary
$70,531.56 – $85,620.38

Position Summary
Under the direction of the IT Manager, the Digital Solutions Technician is accountable for the oversight, research, implementation, monitoring, and evaluation of all digital solutions within the Society, including artificial intelligence (AI) tools, automation platforms, and emerging technologies. The position serves as the primary organizational resource for digital solution governance, ensuring that all technology implementations are responsible, evidence-informed, secure and aligned with the Society's strategic priorities and legal obligations. The Digital Solutions Technician liaises closely with the Legal department to ensure that all privacy, confidentiality, and legal requirements are met, and that the Society's network and digital environment remain safe and secure at all times.

Qualifications
• Bachelor's Degree in Computer Science, Software Engineering, Data Science, Information Systems, or a related field from a recognized university; OR
• Diploma in computer programming, systems analysis, or IT from a recognized college,
• 3+ years of related work experience in digital solutions, IT systems, or technology implementation roles.
• Relevant certifications in AI governance, data privacy, cloud platforms, or Microsoft Power Platform (e.g., PL-900, PL-400, AI-900, DP-900, Microsoft Certified: Data Analyst Associate, IAPP CIPM or CIPP/C) are considered strong assets.
• Demonstrated experience overseeing AI or automation tools in an organizational context and working within privacy governance frameworks.
• Excellent interpersonal skills to work with co-workers across all departments and organizational levels; ability to translate complex technical and legal concepts into plain language for non-technical audiences.
• High level of initiative, intellectual curiosity, and sound judgment; ability to independently evaluate digital solutions and assess their practical, legal, and ethical implications for the organization.
• Strong analytical and problem-solving skills with the ability to identify risks, assess compliance gaps, and design effective, scalable digital solutions.
• Demonstrated ability to manage multiple projects and competing priorities simultaneously in a dynamic organizational environment.
• Collaborative approach to working with the Privacy Lead, IT Manager, and organizational leadership on cross-functional digital governance matters
• An equivalent combination of relevant education, experience, and training may be considered as appropriate.

Accountabilities
• Provides organization-wide oversight of all digital solution implementations — including AI tools, automation workflows, business intelligence platforms, and third-party software — ensuring each deployment is properly evaluated, documented, governed, and compliant before and after rollout.
• Leads the development, maintenance, and enforcement of the Society's AI Governance Framework, including acceptable use policies, bias assessment protocols, transparency requirements, and accountability mechanisms for all AI tools in use.
• Liaises with the Legal Department to ensure all digital solutions comply with applicable privacy legislation (PHIPA, CYFSA Part X, MCCSS data governance requirements); ensures Privacy Impact Assessments (PIAs) are completed, and a privacy-by-design approach is applied to all technology implementations.
• Gathers requirements, researches and evaluates and proposes emerging digital solutions and technology platforms to identify opportunities to improve organizational workflows, reduce administrative burden, and enhance data analysis and reporting capabilities across all departments.
• Designs, develops, and maintains custom digital solutions — including scripts, automation workflows, applications, and reporting tools — using platforms such as Python, JavaScript, and Microsoft Power Platform (Power Automate, Power Apps, Power BI).
• Develops and maintains integrations between Society systems (CPIN, financial systems, HR platforms, and Microsoft 365), ensuring data flows are secure, documented, and aligned with privacy obligations; administers and optimizes the Microsoft 365 environment including SharePoint, Teams, OneDrive, Copilot, and AI-assisted features.
• Monitors the performance, security, and compliance of all active digital solutions on an ongoing basis; establishes metrics and evaluation criteria, prepares regular status and compliance reports for the IT Manager and Leadership Team, and escalates risks or incidents in a timely manner.
• Ensures the Society's network infrastructure and digital environment are safe, secure, and resilient; monitors for security threats, vulnerabilities, and compliance gaps, and coordinates with the IT Manager to address issues promptly.
• Maintains a current inventory of all digital solutions in use; maintains accurate documentation of all implementations including technical specifications, user guides, security assessments, and PIAs; recommends retention, modification, or decommissioning as appropriate.
• Supports the implementation of the Society's Digital Strategy by leading or contributing to technology modernization projects, participating in digital transformation working groups, and documenting architecture decisions and change management records.
• Registers, recovers, assigns roles, and administers user access to the Child Protection Information Network (CPIN) with the Ministry of Ontario; ensures access controls are current and aligned with least-privilege principles.
• Develops and delivers digital literacy and AI training programs for Society staff at all levels; promotes a culture of responsible, ethical, and confident technology use, including the safe and effective use of generative AI tools.
• Provides technical support for software, application, and data-related issues; troubleshoots complex problems and develops permanent solutions through automation or process improvement.
• Acts in accordance with role and responsibility as outlined in the Occupational Health and Safety Act and other relevant legislation, internal responsibility systems, and policies and procedures.
• Other duties as assigned.

Additional Information
Candidates must undergo and successfully pass a background check before an offer of employment may be made. Proof of education is required.

This position is a regular, full-time, vacant position. Durham Children’s Aid Society does not utilize Artificial Intelligence for the screening and selection of candidates.

About Us
Durham Children’s Aid Society has been supporting families and protecting children in our community since 1905. We are responsible for providing child protection services to children and youth under the age of 18, and their families, who live in Durham Region.

We work with families and our community partners to help children grow up safe and healthy. In most instances, we are able to keep children safe in their family home by working with their primary caregivers to address any challenges they may be facing.

Learn more about us at www.durhamcas.ca.

Our Commitment to Diversity
We strive to be an equitable and inclusive employer. Our commitment to equity is grounded in an institution-wide commitment to achieving a working, teaching, and learning environment that is free of discrimination and harassment. We actively seek candidates from First Nations, Métis and Inuit, racialized and 2SLGBTQ+ communities, women, and people with differing abilities (including people who have experienced mental health and substance use challenges).

We are committed to a selection process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Rights Code.

What We Offer
We offer an inclusive work environment. Our office is well situated on Taunton Road and is transit accessible. Most positions are eligible for hybrid work in accordance with our Flexible Work Arrangement policy. We offer a comprehensive and competitive compensation package, including a defined benefits pension plan with the Ontario Municipal Employees Retirement System (OMERS). Learn more at www.durhamcas.ca/careers.

Please apply by 4:30 p.m. on Tuesday, November 17, 2026, through our Career’s page: Careers - Durham Children's Aid Society

We thank all applicants for their interest, however, only those selected for an interview will be contacted.