Work Arrangement: Hybrid, 3 days onsite and 2 days remote
Schedule: Monday through Friday, standard business hours, CST
Employment Type: Contract with potential for extension
Anticipated Start: ASAP
A large, established global organization within the consumer products and manufacturing industry is looking for a Customer Service & Order Management Representative to join its growing customer support team in Tulsa.
This position is ideal for someone who enjoys working with customers while also managing the details behind order processing, delivery coordination, and issue resolution. You will work closely with sales, logistics, finance, and supply chain teams to help deliver an accurate and seamless customer experience.
You will be joining a collaborative team of approximately 25 employees in a close knit working environment.
Enter and manage customer orders while ensuring pricing, product, and delivery information is accurate
Validate orders and resolve exceptions, including pricing or order discrepancies
Monitor open orders and communicate order and delivery status to customers
Process credits, cancellations, purchase order revisions, returns, exchanges, and order modifications
Respond to inbound customer calls and emails regarding orders, products, services, and deliveries
Investigate and resolve internal and external customer inquiries
Maintain accurate documentation of orders, purchase orders, confirmations, and customer transactions
Partner with sales, logistics, finance, and supply chain teams to resolve customer and order issues
Support month end activities and established compliance requirements
Monitor customer accounts and transactions for quality assurance
Identify recurring customer issues and contribute to process improvement initiatives
Required Qualifications
High school diploma or equivalent
2+ years of experience in customer service, order management, order processing, or a similar role
Experience using ERP, order management, or CRM systems such as SAP, Oracle, Infor/SyteLine, or comparable platforms
Strong written and verbal communication skills
Strong attention to detail and accuracy
Good problem solving and organizational skills
Professional, patient, and customer focused approach
Ability to collaborate effectively across multiple departments
Preferred Experience
Experience within manufacturing, supply chain, distribution, retail, or consumer products
Basic Microsoft Office skills
Experience supporting customers throughout the order to delivery process
$20 to $22/hour
Hybrid schedule with 2 remote days per week
Opportunity to gain experience with a large, established global organization
Collaborative and team oriented working environment
Exposure to customer service, sales, logistics, supply chain, and finance operations
Potential for contract extension based on business needs and performance
We are looking for someone who combines strong customer service skills with order management experience.
If you have worked in a B2B customer service, manufacturing, distribution, supply chain, or order processing environment and enjoy solving customer problems while keeping orders moving accurately through the system, this could be a strong next opportunity.
This is a Contract to Hire position based out of Menomonee Falls, WI.
Pay and BenefitsThe pay range for this position is $20.00 - $22.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & LocationThis is a Contract to Hire position based out of Menomonee Falls, WI.
Application DeadlineThis position is anticipated to close on Nov 23, 2026.
Workplace TypeThis is a hybrid position in Menomonee Falls,WI.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
