REMOTE Customer Support Representative (Local To Rochester)

Customer/Sales Support Representative

Fully Remote | Rochester, NY Area | Monday-Friday, 8:00 AM-5:00 PM ET | Contract Opportunity

Position Overview

The role is approximately 85% administrative/order processing and 15% customer outreach. This is not a cold-calling sales position. Outbound communication is primarily with existing customers regarding contract renewals, account updates, and service coverage.

The position is fully remote for day-to-day work, but candidates should live within approximately 45-60 minutes of Rochester, NY to attend initial training, quarterly meetings, and occasional office events.

Schedule & Work Environment

• Monday-Friday
• 8:00 AM-5:00 PM Eastern Time
• Fully remote for day-to-day work
• Candidates should live within approximately 45-60 minutes of Rochester, NY
• Initial onsite training is typically 2-3 days
• Occasional onsite refresher training, quarterly meetings, and office events may be required
• Company equipment will be provided

Ideal Background

Candidates coming from roles such as Sales Support Specialist, Order Management Specialist, Account Coordinator, Customer Service Representative, Billing Specialist, Service Coordinator, Contract Administrator, or Sales Operations Coordinator could be a strong fit.

Why This Opportunity?

• Work fully remote after initial training
• Consistent Monday-Friday daytime schedule
• Primarily administrative and operational work rather than direct sales
• No cold calling
• Gain experience working with ERP, CRM, billing, order management, and service platforms
• Work with established B2B customers and cross-functional teams
• Opportunity to build experience in sales operations, account management, and order-to-billing processes

Key Responsibilities

• Process customer purchase orders, maintenance agreements, warranties, and service contracts from start to finish.
• Manage billing and invoicing for service contracts, professional services, software assurance, and time-and-material service calls.
• Enter and maintain accurate order, billing, customer, and service information within ERP and service platforms.
• Prepare renewal quotes and process contract renewals.
• Maintain accurate customer account information and install-base records.
• Respond to customer questions by phone and email regarding contracts, billing, renewals, and account updates.
• Conduct occasional outbound follow-up with existing customers regarding expired or upcoming service agreements. No cold calling required.
• Assist with billing discrepancies and credit disputes.
• Coordinate internally to support service work orders and technician dispatch.
• Support Account Managers and other internal teams with administrative and account-related requests.
• Use Excel to maintain trackers, perform reconciliations, analyze information, and support reporting.
• Maintain a high level of accuracy when processing purchase orders, invoices, contracts, and customer information.

Qualifications

• 3-5 years of professional business experience in sales support, order processing, billing, customer service, account management, or a related area.
• Previous experience working in a B2B environment strongly preferred.
• Strong Microsoft Excel skills, including experience with formulas, lookups, pivot tables, trackers, reconciliations, or reporting.
• Strong attention to detail, particularly when working with invoices, purchase orders, contracts, and data entry.
• Professional written and verbal communication skills.
• Comfortable communicating with customers by both email and phone.
• Ability to manage multiple systems and applications throughout the workday.
• Comfortable working independently in a remote environment while collaborating with a larger team.
• College degree preferred, but not required.

Job Type & Location

This is a Contract position based out of Rochester, NY.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Rochester, NY.

Application Deadline

This position is anticipated to close on Nov 23, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.