Business Analyst - GammaLabs

A bit about us
At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate globally.
We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.

What is the role responsible for?
The Business Analyst - Business Process Engineering role at Gamma focuses on analysing and optimising business processes, portals, and interfaces to align with the digital strategy and product development plans. Responsible for ensuring a seamless customer experience and reducing support costs, the role involves gathering requirements, identifying technology opportunities, and collaborating with stakeholders to translate insights into prioritised business requirements. The Business Analyst also contributes to user experience research, customer journey mapping, and facilitates workshops for effective stakeholder engagement. Strong communication, organisational skills, and a customer-focused mindset are essential, along with prior experience in digital strategy and knowledge of technical and market developments.

What will you be doing day-to-day?
User Experience with our products and services is a key opportunity to differentiate, whether this is as an end user, their IT manager, a channel partner or indeed our own employees. This function will be accountable for designing these interfaces and ensuring they flow through to efficient support processes, either human or automated.
This role is the key in the implementation of a Digital Strategy, reducing customer effort and in turn our support costs across the organisation.
This role within Business Process Engineering will be responsible for:
• Identifying customer and operational support requirements, enabling partner self-serve capability and a joined up digital user experience across products – this will be for new product developments as well as existing products across our 3 main channels i.e., Direct, Wholesale and Simplicity.
• Organisational gearing – breaking the relationship between subscriber growth and support overhead.
• Requirements gathering, documentation and prioritisation - MVP through to industrialisation. MoSCoW requirement documentation allowing for clear sprint planning.
There will be a foundation of customer engagement at the heart of this role within the BPE function with analytics and verbatim driven insight a key part of the planning and delivery process.

What you’ll bring
You don’t need experience in everything listed—but we’re especially keen to hear from people with some of the following skills:
• Proven experience of customer journey mapping and user experience research
• Ability to interrogate business insight to understand the customer experience.
• Proven experience of working in a Business Analyst role for a minimum of 2 years

What do we offer you?
• 25 days annual leave + birthday
• Subsidised private medical insurance
• 5.1% matched pension contributions
• Enhanced parental leave
• Life assurance and Income protection
• Electric Vehicle and Cycle scheme
• Employee discounts
• Volunteer day

A few things to note
We require all candidates to be eligible to work in the UK and pass a basic DBS check.
If you don’t meet every requirement but feel you could thrive in this role, we would still encourage you to apply.
Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.
For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We’re not looking to increase that network currently, so please don’t send speculative CVs.

#LI-KM