People Operations Lead (Fixed Term)

Company Description

Lendi Group is a market-leading digital platform business focused on transforming the home loan industry. It operates the country’s #1 retail mortgage broker – the iconic Aussie Home Loans franchise – and the Australia’s #1 digital mortgage brand, Lendi. Together, with its national network of 1,300 brokers and 230 retail stores, the Lendi Group brands give all Australians the power of choice, and confidence, in one of life’s biggest financial decisions. Building on this market-leading foundation, Lendi Group's vision is to be the undisputed place for Australians to buy and own property through our new Aussie Homes propositions. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

Job Description

About the role

We’re looking for a practical, confident People Operations Lead to provide trusted HR advice and lead a small team. This is a hands-on role for someone comfortable taking complex employee relations matters from initial advice through to resolution, with minimal day-to-day guidance, while building leaders’ capability to manage their teams well.

You’ll balance sound judgement, care for people and commercial realities. Alongside leading the team’s day-to-day work, you’ll contribute across the broader People Operations remit, including remuneration, work health and safety, people systems, reporting and organisational projects.

This is an initial 10-month fixed-term contract.

You will:

• Independently manage complex employee relations cases end-to-end, including disciplinary matters, performance management, grievances and workplace investigations. Identify risk, maintain appropriate documentation and bring in specialist support where the matter requires it.
• Coach and advise leaders on fair, consistent and legally sound employment practices, giving clear recommendations and helping them take ownership of people matters.
• Lead and support a small People Operations team, setting clear priorities, sharing knowledge and maintaining a responsive, high-quality service.
• Build trusted relationships across the business and provide pragmatic advice that balances employee experience, compliance and operational needs.
• Improve our work health and safety practices by strengthening policies, developing guidance and training, and working with the right stakeholders to close capability or compliance gaps.
• Coordinate remuneration benchmarking and performance review processes, supporting fair, consistent and market-informed decisions.
• Lead and deliver People projects, including WGEA reporting, policy development and process or system optimisation.
• Support the effective use and integration of people systems, with a focus on reliable data and smooth end-to-end processes.
• Take ownership of People Operations work from problem definition through to delivery, keeping stakeholders informed and following through on outcomes.

Qualifications

• Significant experience independently managing complex ER matters, including investigations, grievances, performance and disciplinary processes.
• The judgement and confidence to manage cases with minimal supervision, while recognising when to escalate or seek specialist advice.
• Experience leading, coaching or coordinating a small team, with the ability to set priorities and support consistent delivery.
• Credibility as a trusted HR partner to leaders, with a clear, balanced and practical approach to advice.
• Strong working knowledge of Australian employment law and the ability to apply it in a commercially aware, people-centred way. Relevant APAC experience is valuable.
• A sound understanding of WHS requirements and experience improving compliance, guidance or capability.
• Strong project management skills and a track record of taking HR initiatives through to completion.
• Experience in a fast-moving, complex or changing organisation, where priorities can shift and sound judgement matters.
• Experience with remuneration reviews, HR reporting and HRIS or people systems.
• A proactive, adaptable and solutions-focused approach, including the confidence to work across the People remit and bring in the right expertise when needed.

Additional Information

Lendi Group teams operate across Australia and the Philippines. We’re committed to creating a new era of seamless connection in property finance by changing the way Australians experience property lending, for good.

A few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture
• Hybrid working arrangement to support work-life balance.
• Holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work
• Generous Paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers
• An additional week’s Loyalty Leave each year after reaching 3 years of service
• Wellness initiatives with a strong focus on psychological safety
• Social groups such as our industry-leading Women in Technology group.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you. 

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