Microsoft Industry Solutions Delivery (ISD) is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs. ISD is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions through strategic engagements with customers across the globe powered by Microsoft Cloud and AI.
People Management
Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
Model - Live our culture; Embody our values; Practice our leadership principles.
Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
Pre-Sales Support
Coaches' teams on how to engage in pre-sales activities. Interacts, as required, with the pre-sales team to understand and prioritize the sales opportunities to engage the team appropriately, minimizing overlap. Provides input to Practice Leadership on trends, insights, and opportunities from the field. Makes deal approval decisions when appropriate.
Technical Delivery
Participates in workforce and capacity planning, capability building, and strategies to address capacity gaps in terms of resource mix (e.g., full-time employees, contractors) and geography. Provides input to the Resource, Insights, Capacity, and Capability (RICC) team on the resourcing based on skills, availability, and/or development plans for their team.
Supports project managers and direct reports on projects as needed by bridging gaps in resources. Plans their team's work and responds to changing priorities. Participates in sales to delivery handoff and project kickoff as needed. Supports/sponsors strategic projects (external and internal) by bridging gaps in resources and removing roadblocks.
Solution Leadership and Engineering Excellence
Provides solution leadership across complex customer engagements, ensuring delivery execution aligns with customer business outcomes, architectural principles, security requirements, and Microsoft best practices. Acts as the senior delivery leader responsible for driving technical excellence, delivery quality, and successful realization of customer value.
Serves as the Directly Responsible Individual (DRI) for critical technical blockers, delivery risks, and escalations, partnering with architects, engineering teams, project managers, account teams, and customer stakeholders to drive timely resolution and maintain delivery momentum. Anticipates technical and operational risks, establishes mitigation plans, and ensures executive visibility and accountability throughout the engagement lifecycle.
Ensures architecture governance, security compliance, performance validation, and technical quality gates are embedded throughout all phases of delivery. Holds teams accountable for conducting architecture reviews and milestone-based quality assessments that validate solution readiness, scalability, reliability, and customer success criteria.
Leads adoption of AI-first and agentic delivery approaches across the engagement lifecycle, driving measurable productivity, quality, and time-to-value improvements through automation, engineering accelerators, reusable workflows, and intelligent delivery methodologies. Ensures that AI-driven efficiencies are measured and realized through business outcomes and delivery metrics.
Coaches and develops delivery teams to continuously improve engineering rigor, solution design discipline, customer engagement effectiveness, and delivery excellence. Drives the creation, codification, reuse, and sharing of delivery patterns, assets, accelerators, and intellectual property generated through customer engagements to improve scale, consistency, and repeatability across the practice.
Intellectual Property Management
Ensures readiness of team and knowledge sharing in alignment with business needs. Promotes the use of Industry Solutions offerings. Partners with Global Pursuit Organization (GPO) and Sales.
Business Development
Identifies and sponsors opportunities to expand customer impact through innovation initiatives, new solution areas, follow-on engagements, and Job 2 opportunities. Collaborates with Sales, Customer Success, and Architecture teams to convert delivery success into strategic growth opportunities while maintaining customer trust and delivery quality.
Encourages appropriate risk-taking in supporting the landing of new offerings, driving awareness and supporting internal teams.
Readiness
Ensures their team achieves the relevant certification(s) and accreditation in alignment with requirements. Completes all required personal and team training and/or certifications for their technology focus area and provides support for their team in obtaining and completing necessary training. Contributes to creating the readiness plan in collaboration with World Wide Learning and readiness teams.
Operational Excellence
Guides their team to operational excellence and holds them accountable for outcomes. Supports business management by collaborating with business/regional managers or sponsors. Provides recognition to highlight work, and endorses skills through established processes (e.g., One Profile). Creates business value across area and shares best practices/initiatives when applicable.
Change Management
Communicates the business strategy and how the strategy is aligned with the team's work. Participates in discussions on organizational change information/initiatives as applicable.
Other
Embody our culture and valueshttps://careers.microsoft.com/us/en/culture
Required/Minimum Qualifications
Bachelor's degree in computer science, Engineering, Finance, Business, or related field AND 6+ years leadership experience in relevant area of business
OR equivalent experience.
4+ years customer facing experience or client delivery experience.
3+ years team leadership or people management experience, with or without direct reports.
Additional or Preferred Qualifications
12+ years leadership experience in relevant area of business.
8+ years customer facing experience or client delivery experience.
8+ years people management experience.
Technical certifications based on domain/service line (e.g., Azure, Security, Dynamics).
Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management).
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.https://careers.microsoft.com/us/en/accommodationrequest
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
