Sales Manager - Fairfield Inn

Join the Fairfield Inn & Suites By Marriott Coastal Carolina Conway, a Strand Hospitality managed hotel! We offer many competitive benefits for our valued employees.

Full time Strand Hospitality associates have the option to enroll in Aetna medical, dental, and vision plans. They also have short- and long-term disability plans and paid time off.

Everyone (including part time associates) can join a 401(k) Fidelity plan with a company match of up to 4% of the employee annual income. Associates also receive a life insurance policy, as well as discounts in hotels located worldwide, theme parks, Broadway shows, and much more!

Job Summary

The Sales Manager may lead the sales effort for a smaller hotel or support the lead salesperson at a larger hotel. This position is responsible for, and supports, the direct pro-active sales and marketing activity to meet and exceed the revenue goals for the assigned property. The Sales Manager must demonstrate outstanding associate and customer relations and will act as a key element of the hotel management team. The Sales Manager will drive customer loyalty by delivering service excellence throughout each customer experience.

 

Duties and Responsibilities

Including, but not limited to:

• Provides exemplary service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their stay.
• Gains an understanding of the hotel’s primary target customer and service expectations.
• May provide weekly sales call reports and work with the team to direct their efforts to business needs.
• Perpetuates enthusiasm and a spirit of sales throughout the hotel team.
• Ensures a high level of customer satisfaction.
• In partnership with Hotel management and the Revenue Management team, develops a revenue strategy to achieve short- and long-term revenue goals.
• Develops and executes a goal-oriented action plan outlining planned sales activities on a quarterly basis.
• Reviews period end reports and adjusts sales plans appropriately to business needs.
• Works with property team to determine best accounts to focus on for new revenue growth.
• Manages sales budget.
• Uses available tools to understand the market conditions and competitors’ strengths and weaknesses and knows how to sell against them.
• Leads or co-leads the sales effort in proactively identifying, qualifying, and soliciting business opportunities through account and market penetration and saturation.
• Collaboratively works with on-property and off-property sales channels (Call Center) to ensure sales efforts are coordinated, complementary, and not duplicated.
• Uses negotiating skills and creative selling abilities to maximize revenue.
• Conducts hotel tours and site inspections for potential customers.
• Handles key account contacts in representing the hotel.
• Builds and strengthens relationships with existing and new customers.
• Effectively develops relationships within community to strengthen and expand customer base.
• Works with the team to handle all sales opportunities.
• Creates professional customer correspondence as required – sales agreements, proposals, and letters.
• Various other duties as assigned by Supervisor.

 

Requirements

• Minimum of High School Diploma or GED
• Bachelor’s Degree in related field preferred
• Comparable record of sales leadership experience required
• Hotel brand sales experience preferred
• Valid driver’s license, acceptable driving record and insured vehicle
• Ability to travel locally to existing and potential clients required
• Other travel as necessary

 

Strand Core Values

All associates are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships.

RESPECTFUL

      ADAPTIVE

          SERVICE

        ACCOUNTABLE

 UNIFIED

         DEDICATED

 

Core Competencies

• Initiative
• Attention to Detail
• Industry Awareness
• Time Management
• Building Relationships

 

Work Environment

• Frequent sitting, standing and walking
• Frequent bending forward and trunk rotation while sitting and standing
• Vision – must have the ability to adjust focus as well as frequent use of close, peripheral and depth/distance vision
• Hands/Fingers – frequent typing and use of fine motor skills
• Occasional squatting and stair climbing as well as reaching both above and below shoulders
• Occasional lifting, carrying, pushing and pulling up to 15 lbs.

 

It is the policy of Strand Hospitality Services not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.