Statistical & Claim Data Support Analyst

Crawford & Company is hiring a Statistical & Claim Data Support Analyst to support carrier groups with accurate statistical and claims data reporting. The role resolves data errors and inquiries, supports reporting and user access, and contributes to compliance and process improvements.

Responsibilities:

• Primarily responsible for analysis and resolution of errors and data inquiries from Carrier Partners. Provides written response and understands custom reporting processes followed by each carrier to determine best course of action required to ensure errors are resolved within carrier defined reporting cycle
• Research indicative data issues resulting from the monthly statistical feed. Identifies and completes necessary actions required to generate corrections on the next data extract. Follows up with internal business partners as needed and attends monthly status meetings and/or provides written response of issue status and steps taken to clear errors
• Determine appropriate access privileges and initiates new user IDs. Performs a bi-annual review of InView carrier users to verify user privileges by access group. Provides first level support to carrier users that need assistance accessing and/or navigating InView
• Respond to inquiries regarding statistical processing, internal and external reporting requirements and to requests for data from internal and external sources. Determines appropriate reporting selection criteria for customer and sets up reporting instance in claims reporting system
• Represent Broadspire at meetings with customers, vendors, bureaus, insurance companies, outside consultants, as requested
• Evaluate monthly error counts by carrier defined error type to provide annual trending information for Scorecard/Stewardship meetings. Develops and communicates business requirements, as identified by carrier customer needs, to analyze systems and reports and may participate in reporting systems design, as needed. Monitors automated or manual systems that affect the statistical reporting processes in that problems are remedied and that appropriate action is taken
• Contribute to the planning process of Broadspire functional departments by attending meetings to gain better insight with respect to analyses and data reporting. Represents the statistical-actuarial departments for our carrier customers and actively seeks up to date information regarding statistical reporting requirements such that our carrier customers' data meets bureau reporting expectations
• Perform other related duties as required or requested
• Upholds the Crawford Code of Conduct

Requirements:

• Requires high school diploma or equivalent combination of education and experience
• One years' experience in statistical reporting
• Demonstrates effective customer relations skills
• Demonstrates sound analytical skills
• Demonstrates a comprehensive knowledge of claim system functions and the relationship of client information to accurate claim processing and reporting
• Demonstrate ability to work accurately with attention to detail and customer expectations
• Demonstrate effective communications skills