Senior Director of Product Management

Tivly is hiring a Senior Director of Product Management to lead its UX/UI Design and Product Management teams and set product direction. The role owns the product roadmap, product management standards, and cross-functional alignment, ensuring work is clearly defined and prioritized for delivery.

Responsibilities:

• Define and deliver a product vision and strategy aligned with Tivly’s goals and growth trajectory, in close partnership with the CIO and executive leadership
• Shape the product roadmap across CRM, CMS, Client Services, and AI-enabled capabilities, using market insights and stakeholder input to drive prioritization
• Serve as the authority on product management process across business, product, and operations stakeholders
• Own the end-to-end Jira workflow, including epic framing, story writing, acceptance criteria, sprint planning, and backlog refinement across all active initiatives
• Drive technology roadmap execution with engineering leadership, setting shared delivery standards so requirements are fully defined, prioritized, and sequenced before development begins
• Manage concurrent workstreams across product, contact center, client services, security, and marketing without losing fidelity or priority context
• Own planning cadence and sprint ceremony structure in partnership with engineering, and coach product and engineering teams on agile process, story quality, and scope management
• Establish and govern consistent PM standards, including backlog structure, prioritization frameworks, story point estimation, and velocity tracking
• Keep backlogs aligned to priorities across teams so engineering and product work from a shared, current understanding of organizational priorities
• Align product, UX, engineering, contact center, marketing, and client services on priorities, tradeoffs, and delivery timelines
• Lead discovery efforts, including stakeholder facilitation sessions, workflow mapping, and requirements documentation
• Manage and develop direct reports in UX and Product Management, with a focus on process discipline, stakeholder communication, and career growth

Requirements:

• Candidates must currently reside in one of the following states: Alabama, Florida, Georgia, Michigan, Mississippi, Missouri, North Carolina, Oklahoma, Tennessee, Texas, or Virginia
• Must be authorized to work in the U.S. without visa sponsorship
• 10+ years of product management experience, including at least 3 years in a senior or director-level role
• Demonstrated expertise in agile delivery, including story authoring, sprint facilitation, backlog management, and planning in Jira, ADO, or a comparable tool
• Experience establishing or scaling PM/PO practice standards across multiple delivery teams, including onboarding and process governance
• Strong cross-functional communication and stakeholder management skills across product, engineering, operations, and client-facing teams
• Executive presence with polished written and verbal communication, and comfort representing product decisions in partner and leadership settings
• A self-starter who thrives in fast-paced, high-volume environments with multiple concurrent workstreams
• Experience scaling a PM or product operations function, leading agile transformation, or driving adoption of new tools, workflows, or operating models is a plus