NOC Specialist / Network Operations Engineer

RESPONSIBILITIES:
Kforce has a client that is seeking a NOC Specialist/Network Operations Engineer in Dallas, TX. There will be initial onsite training followed by remote work for a 6-month contract-to-hire role.

Overview:
We are seeking multiple NOC Specialists/Network Operations Engineers to support the monitoring, troubleshooting, and maintenance of a large-scale global IP network.

This position is ideal for an early-to-mid career networking professional with strong troubleshooting skills and experience supporting routing, WAN, TCP/IP, and Layer 1-3 network environments. The role will monitor network health, troubleshoot customer and infrastructure issues, coordinate maintenance activities, and work closely with customers, carriers, vendors, and other network operations teams.

Key Responsibilities:
* Monitor network infrastructure using SNMP-based monitoring and network management tools
* Troubleshoot and resolve routing, connectivity, and physical-layer network issues
* Own network incidents from initial identification through resolution and documentation
* Troubleshoot customer, carrier, peer, and network infrastructure issues
* Perform fault isolation across Layers 1-3
* Communicate with customers, carriers/Telcos, vendors, and internal operations teams
* Coordinate scheduled network maintenance activities
* Support select network maintenance and implementation activities
* Perform basic router configurations using established tools and processes
* Manage vendor tickets related to hardware and software issues
* Coordinate hardware replacement and RMA activities
* Document incidents, troubleshooting steps, and resolutions
* Escalate complex issues to appropriate engineering or operations teams

REQUIREMENTS:
* 1-5 years of experience in Network Operations, NOC, Network Engineering, or Network Support
* Strong understanding of the TCP/IP protocol suite and Layers 1-3
* Knowledge of LAN/WAN network architectures and topologies
* Experience with enterprise or service-provider routing technologies
* Knowledge of BGP and MPLS
* Experience troubleshooting network connectivity and routing issues
* Experience working with Cisco, Juniper, and/or Nokia networking equipment
* Strong problem-solving and analytical skills
* Strong customer service and communication skills
* Ability to manage incidents through resolution while coordinating with multiple technical teams

Preferred Qualifications:
* Experience with IS-IS, LDP, and RSVP
* Experience supporting service-provider, ISP, or internet backbone environments
* Knowledge of Unix/Linux and DNS
* Experience with Ethernet and optical circuits, including 10 GigE and 100 GigE
* Experience working with telecommunications

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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