JOB SUMMARY
The IT Service Operations Technician is responsible for responding to customer requests and identifying, isolating, and resolving incidents with information system products and services.
The selected contingent worker will report to the IT Operations Supervisor located in Jacksonville, FL. The selected contingent worker will be required to work with minimal on-site supervision to provide optimal solutions in meeting customer needs. The focus of the assignment is to identify and resolve technical problems in a timely and accurate manner.
Qualifications & Experience:
Ability to effectively communicate (verbal & written) and provide quintessential customer service to all customers, including executive level leadership.
Work with corporate customers in the resolution of technical issues.
Plan, organize, & coordinate work assignments and prioritize workload.
Keep abreast of emerging technologies.
Recognize, identify, isolate, and resolve problems with information system products and services.
Intermediate knowledge of various user application packages.
Intermediate knowledge and experience of operating systems, networks, and platforms.
Intermediate knowledge of Desktop Support, not limited to troubleshooting, set-up and delivery (Provisioning), MACD (Move/Add/Change/Delete).
Strong Interpersonal skills.
Strong oral and written communication skills.
Ability to solve basic problems quickly.
Ability to troubleshoot.
Demonstrated customer service orientation and focus.
Demonstrated ability to work effectively with customers and technical staff to resolve problems.
Ability to work overtime as needed (After-hours/on-call work may be required for nights/weekends holidays on a rotating schedule).
Education and/or Experience:
Associate Degree in Computer Science/Information Technology or related field OR 2 years relevant experience OR a combination of education and experience
IT Support Certification (IBM/Google/MSFT) preferred
JOB SUMMARY
The IT Service Operations Technician is responsible for responding to customer requests and identifying, isolating, and resolving incidents with information system products and services.
The selected contingent worker will report to the IT Operations Supervisor located in Jacksonville, FL. The selected contingent worker will be required to work with minimal on-site supervision to provide optimal solutions in meeting customer needs. The focus of the assignment is to identify and resolve technical problems in a timely and accurate manner.
Qualifications & Experience:
Ability to effectively communicate (verbal & written) and provide quintessential customer service to all customers, including executive level leadership.
Work with corporate customers in the resolution of technical issues.
Plan, organize, & coordinate work assignments and prioritize workload.
Keep abreast of emerging technologies.
Recognize, identify, isolate, and resolve problems with information system products and services.
Intermediate knowledge of various user application packages.
Intermediate knowledge and experience of operating systems, networks, and platforms.
Intermediate knowledge of Desktop Support, not limited to troubleshooting, set-up and delivery (Provisioning), MACD (Move/Add/Change/Delete).
Strong Interpersonal skills.
Strong oral and written communication skills.
Ability to solve basic problems quickly.
Ability to troubleshoot.
Demonstrated customer service orientation and focus.
Demonstrated ability to work effectively with customers and technical staff to resolve problems.
Ability to work overtime as needed (After-hours/on-call work may be required for nights/weekends holidays on a rotating schedule).
Education and/or Experience:
Associate Degree in Computer Science/Information Technology or related field OR 2 years relevant experience OR a combination of education and experience
IT Support Certification (IBM/Google/MSFT) preferred
information system,Computer Science,Information Technology,IT Operations,prioritize workload,effectively communicate,Strong oral and written communication skills,work effectively,leadership,resolve problems,troubleshoot,customer needs,customer service,customer service orientation,Desktop Support,contingent worker,operating systems,site supervision,IT Support,Service Operations
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
