Process Improvement Analyst

RESPONSIBILITIES:
Kforce has a client in Foster City, CA that is seeking a Process Improvement Analyst.

In this role, you will:
* Work cross-functionally to intake, document, and prioritize requests for process improvements and playbook updates from sources like ZPTs, ZPRGs, and operator-error-caused ADPIES events
* Work across BaseOps, RemoteOps, Product, and Engineering teams to ensure projects are moving forward
* Provide bi-weekly status updates to key stakeholders on process improvement initiatives
* Support process documentation for the Fleet Operations org

REQUIREMENTS:
* Bachelor's degree in Business Administration, Operations Management, or a related field
* 3+ years of experience in program management, operational excellence, process improvement, or a related field
* Experience developing operational efficiencies in remote operations or similar environments (i.e., call center, BPO, teleoperation, remote support centers, etc.).
* Experience in a product-based operations environment
* Prior experience developing and using data and metrics to support strategic decision-making.
* Excellent written and verbal communication skills
* Proactive mindset and resourcefulness
* Computer literacy proficiency

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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