Program Manager (Healthcare)

Title: Program Manager (Healthcare)

• Own the end-to-end portfolio view of reporting and analytics requests from ACS Operations.
• Establish and maintain committed delivery plans, ensuring delivery teams remain aligned to agreed timelines and priorities.
• Proactively manage risks, issues, actions, and dependencies (RAID) and drive resolution of delivery challenges.
• Manage relationships with ACS Operations stakeholders across CM and UM, with a strong focus on communication, expectation management, and minimizing escalations.
• Coordinate across multiple BI, reporting, analytics, and data teams to provide a consistent and transparent view of priorities, progress, risks, issues, and dependencies.
• Provide clear bi-weekly and monthly portfolio-level reporting to stakeholders across various levels of seniority, including leadership.
• Work effectively in high-pressure and high-escalation environments, particularly where reporting deliverables support state/CMS regulatory submissions or contractual compliance requirements.
• Be onsite at the Hartford office a few days per week to build strong working relationships with key Operations stakeholders at ED, AVP, and VP levels.