Description:
The Project Manager / Business Analyst will oversee and manage IT projects, ensuring timely delivery and alignment with client goals. This role involves both project management and business analysis responsibilities.
Key Responsibilities:
Project Management: Lead and manage complex IT projects, ensuring timely delivery, adherence to contract requirements, and achievement of project goals.
Collaboration & Communication: Work with clients, cross-functional teams, and stakeholders to define project scope, objectives, and deliverables. Develop and maintain project plans, timelines, and resource allocation.
Risk & Issue Management: Identify, document, escalate, and resolve risks and issues through approved processes and systems.
Documentation & Reporting: Prepare and maintain project process flows, communication plans, status reports, and other project documentation. Maintain supporting documents for audit-related activities.
Stakeholder Management: Coordinate with various business, operational, and technical teams to address stakeholder requirements and resolve issues.
Data Analysis: Work with relevant teams to support data analysis and reporting activities.
Invoice Management: Review, validate, and prepare supporting documents for invoice processing, senior leadership approvals, and payments.
Minimum Requirements:
Experience:
6+ years of Project Management and Business Analysis experience.
5+ years of experience in customer service and client-facing roles.
6+ years of experience documenting project deliverables.
Technical Skills:
Proficiency in Microsoft Office tools, including Word, Visio, Excel, and MS Project.
Strong communication and stakeholder management skills.
Detail-oriented with a strong focus on process, accuracy, and quality.
