Mgr Billing Operations - (13772)

VETERANS’ PREFERENCE: Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by visiting the following link (http://www.dms.myflorida.com/content/download/97612/566545). All documentation is due by the close of the vacancy announcement.

Oversees the JEA residential and commercial customer billing experience. Provides leadership for the generation, printing, quality control and delivery of JEA customer bills and invoices. Manages the development and issuance of RFPs and manages vendor relationships. Manages the utility rates testing and validation processes.

Responsible for managing the accuracy and timeliness of customer billing including credits and adjustments, exception conditions, and other billing issues.
Assures continuous process improvement.
Coordinates with other business units and process owners to ensure quality and accuracy of customer billing.
Identify trends in billing exceptions through daily review of various reports, identifies processing errors, recommends remedies, and follows through to ensure correction.
Remains abreast of billing trends within and outside of the utilities industry and champions the development, implementation, and adoption of billing products and services.
Responsible for the printing and mailing of utility bills and letters in accordance with established schedules.
Monitors vendor contracts to ensure delivery of services in accordance with the contract specifications and billing rendered.
Assist in development of RFP, evaluating responses and will make recommendations to award contracts.
Develops and manages a departmental financial plan. Maintains expenses within corporate budgetary targets.
Administers collective bargaining agreements, identifies and reports implementation successes and deficiencies as they relate to process.
Improves the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
Plans, organizes, trains, coaches, manages and evaluates the performance of assigned staff, establishing performance requirements and personal development targets aligned with the JEA Scorecard and Strategic Initiatives, monitoring performance, and providing direction for performance improvement and development.
Provides leadership and example in meeting JEAs safety and wellness goals.
Performs other job-related duties as assigned.

JOB REQUIREMENTS

Education: A Bachelor's degree in Accounting, Finance, Business Administration or related field required; advanced degree preferred

AND

Experience: Five (5) years of progressively responsible experience in billing or customer service operations, including at least two (2) years of supervisory or management experience in these areas. Experience leading high-volume billing activities, managing multiple outsource service vendors, and working in the utility industry is preferred.

An equivalent combination of education, experience and/or training.

The minimum salary for this position is $97,800 annually. Compensation will be determined based on education, licenses, certifications, skills, experience, and alignment with salaries for similar roles within the organization.

License/Certifications/Registrations:

A valid driver's license is required prior to employment and must be maintained during employment in this class.

PHYSICAL REQUIREMENTS:

Sitting

Up to 8 hours per day

Lifting

Up to 2 hours per day

Walking

Up to 5 hours per day

Up to 50 max. pounds **

Standing

Up to 3 hours per day

Pushing

Will not generally apply

Bending

Up to 3 hours per day

Up to 50 max. pounds**

Squatting

Up to 2 hours per day

Pulling

Will not generally apply

Stooping

Up to 2 hours per day

Up to 50 max. pounds**

Reaching

Up to 2 hours per day

Climbing

Up to 1 hour per day

Balancing

Up to 1 hour per day

Stairs

Up to 1 hour per day

Twisting

Up to 1 hour per day

Ladder

Will not generally apply

Crawling

Will not generally apply

Equipment

Will not generally apply

Kneeling

Will not generally apply

Outdoors

Will not generally apply

Typing

Up to 5 hours per day

Data Entry

Up to 5 hours per day

Unusual hearing or vision demands:

None

Other physical demands or notes:

**JEA employees should not attempt to lift, pull or push a load in excess of 50lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.

The starting salary for professional positions will be determined based on education, licenses, certifications, skills, experience, and alignment with salaries for similar roles within the organization. The starting hourly rate for positions with a pay step plan will be Step 1 of the corresponding union contract.

Work Locations

225 N Pearl Street

Jacksonville 32202

Job Posting

: Nov 10, 2026, 7:49:34 PM

Closing Date

: Nov 26, 2026, 4:59:00 AM

Mgr Billing Operations

Key skills

About this role

JOB REQUIREMENTS

Work Locations

Job Posting

Closing Date