Director of Marketplace Growth & Operations

Spring Footwear Corporation | Pompano Beach, FL | Full-Time, On-Site

Lead the Next Phase of High-Growth Marketplace Expansion

Spring Footwear Corporation is seeking a proven, commercially driven Director of Marketplace Growth & Operations to accelerate our established multimillion-dollar business across Amazon, Walmart, and emerging marketplace channels. Our initial objective is approximately 50% year-over-year marketplace revenue growth, supported by strong contribution profitability and scalable execution.

We are looking for a growth leader who has personally delivered substantial marketplace expansion through new customer acquisition, improved conversion, advertising effectiveness, stronger assortments, and new channel opportunities.

This is not a role focused primarily on maintaining listings or managing existing accounts. You will own the growth strategy, develop and execute a measurable expansion plan, and build the people, systems, and operating discipline needed to sustain results.

Key Responsibilities: 
Growth Strategy, Revenue Expansion & Profitability

• Build and execute a channel-by-channel growth roadmap targeting approximately 50% year-over-year revenue growth over the next three years.
• Own marketplace revenue growth, contribution profitability, channel investment plans, and measurable business results.
• Accelerate sales through market-share gains, stronger product discovery, improved conversion, customer acquisition, and strategic assortment expansion.
• Scale profitable advertising, SEO, content, promotions, pricing strategy, and marketplace launch initiatives.
• Identify and validate new marketplaces, product opportunities, and scalable sources of incremental revenue.

Financial Performance & Business Planning

• Establish and manage annual operating plans, budgets, and measurable financial KPIs.
• Monitor profitability after advertising expenses, marketplace fees, fulfillment costs, returns, and other channel-related expenses.
• Develop accurate monthly sales forecasts in coordination with Merchandising, Inventory, and Finance.
• Evaluate advertising efficiency, return on investment, contribution margins, and SKU-level profitability.
• Identify underperforming products and channels and implement corrective action plans.

Marketplace Operations & Compliance

• Oversee marketplace operations, including catalog management, product listings, account health, order processing, and fulfillment performance.
• Ensure compliance with marketplace policies, service-level agreements, and operational requirements.
• Monitor and reduce chargebacks, fulfillment errors, cancellations, customer complaints, and preventable operational expenses.
• Oversee marketplace returns, claims, reimbursements, and dispute resolution processes.
• Develop and maintain documented standard operating procedures, internal controls, and escalation processes.
• Collaborate with IT and Operations to improve marketplace integrations, automation, reporting, and operational efficiency.

Inventory & Assortment Management

• Partner with Merchandising, Production, and Inventory Planning to develop channel-specific product assortments.
• Coordinate inventory availability, demand forecasting, and Amazon FBA replenishment planning.
• Minimize stockouts, excess inventory, aged merchandise, and lost sales opportunities.
• Improve inventory productivity and ensure marketplace growth plans align with available inventory and operational capacity.

Leadership, Reporting & Accountability

• Lead, develop, and hold accountable internal marketplace team members and external service providers.
• Establish clear individual responsibilities, performance expectations, and measurable KPIs.
• Develop executive dashboards and provide weekly and monthly performance reports.
• Conduct regular business reviews, identify performance gaps, and implement corrective actions.
• Collaborate across Marketing, Merchandising, Customer Service, Warehouse, Finance, and IT to ensure coordinated execution.
• Build scalable processes, systems, and organizational capabilities to support long-term growth.

Required Qualifications

• Proven track record personally scaling a multimillion-dollar marketplace business, with quantified year-over-year growth and contribution-profit results.
• Extensive hands-on experience with Amazon Seller Central, FBA, marketplace advertising, catalog management, and account health.
• Experience managing Walmart Marketplace and additional third-party platforms strongly preferred.
• Strong understanding of marketplace financial performance, including contribution margins, advertising efficiency, operating budgets, and inventory economics.
• Proven ability to develop and execute business strategies, financial forecasts, and operational improvement plans.
• Experience leading teams, managing external agencies, and coordinating cross-functional initiatives.
• Strong analytical, problem-solving, and decision-making skills, with experience using reporting and business intelligence tools.
• Excellent communication, organizational, and leadership skills.
• Experience in footwear, apparel, fashion, or consumer products with complex SKU assortments is preferred.

What Success Looks Like

• Drive approximately 50% year-over-year marketplace revenue growth in the initial year while protecting contribution profitability.
• Improve contribution margins and advertising efficiency.
• Build reliable sales forecasting and inventory replenishment processes.
• Maintain strong marketplace account health, fulfillment compliance, and customer satisfaction.
• Reduce preventable chargebacks, operational errors, and unnecessary expenses.
• Establish transparent reporting, effective internal controls, and measurable team accountability.
• Build a repeatable growth engine capable of sustaining ambitious expansion beyond the first year.

Why Join Spring Footwear?

Founded in 1991, Spring Footwear Corporation is an established footwear company with a diverse portfolio of distinctive brands and a growing multichannel distribution business.

This is an opportunity to lead a high-growth marketplace business, shape its expansion strategy, and build the team, systems, and operating capabilities to support the next stage of growth.

We are looking for a leader who combines strategic thinking with hands-on execution and takes personal accountability for business results.

Compensation & Benefits

• Competitive compensation package
• Comprehensive health, dental, and vision insurance
• Paid holidays and vacation time
• Employer-funded Profit Sharing Program

How to Apply

Please submit your resume along with a brief summary of marketplace businesses you have successfully grown.

We are particularly interested in understanding:

• The starting revenue base, year-over-year growth percentages, and profitability results of marketplace businesses you have scaled.
• Your direct responsibility for profitability, advertising budgets, and operational performance.
• The size and structure of the teams you led.
• Specific examples of growth initiatives you personally led, the investment required, and the measurable results achieved.

Spring Footwear Corporation is an Equal Opportunity Employer. Employment decisions are based on qualifications and business needs without regard to protected characteristics.