Summary

The purpose of the Welcome Center Attendant classification within the Tourism department is to provide customer service to travelers, tourists, visitors, new residents, residents, or other individuals visiting or calling the Welcome Center, as well as promote the community to encourage people to visit Americus.

Examples of duties

*The functions listed below are those that represent most of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

Perform customer service functions by greeting visitors and ascertains nature of visit.
Provide visitors with directions to various destinations and conduct tours.
Answer the telephone and relays messages or directs calls to appropriate personnel and, returns calls as necessary.
Provide information related to the city, county, and the state, on local restaurants, lodging, attractions, sites, history, parks, recreation facilities, education, quality of life, and other issues.
Assist in planning for special events, trade shows, conferences, conventions, or workshops.
Maintains supply of current pamphlets, brochures, and maps; refills depleted supplies as needed; removes outdated materials for disposal.

Performs related work as assigned.

Qualifications

Education: Requires High School graduation or GED equivalent.

Experience: Requires three months experience in records keeping, customer service or closely related experience.

Supplemental information

Required Certifications and Licenses Valid in the State of Georgia.

None.

Physical Demand

*Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Sedentary Work – Involves lifting no more than 10 pounds at a time, and occasionally carrying objects weighing up to 5 pounds.

Work Environment (Unavoidable Hazards)

*Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

Americans with Disabilities Act Compliance

The City of Americus is an Equal Opportunity Employer. ADA requires the city of Americus to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.