Team Lead - Reconciliation

Job Title: Team Lead – Reconciliation About the Role: We are looking for an experienced and proactive Team Lead to oversee a team of Reconciliation Analysts supporting a large chain of US-based gas stations. The ideal candidate will bring a minimum of 4 years of experience in reconciliation, finance, or accounting – including at least 1–2 years in a team lead or supervisory capacity – preferably within a BPO or shared services environment, along with a strong understanding of retail and convenience store transaction workflows. This role is responsible for managing day-to day team operations, ensuring reconciliation accuracy and timeliness, coaching analysts, and driving continuous improvement across store reporting processes.

Key Responsibilities: Team Leadership & People Management

• Supervise, mentor, and support a team of Reconciliation Analysts, ensuring clear goals and accountability.

• Allocate daily workload across store locations and analysts to ensure timely coverage and turnaround.

• Conduct regular one-on-ones, team huddles, and performance reviews; identify training and coaching needs.

• Onboard and train new analysts on reconciliation processes, tools, and quality standards.

• Manage shift schedules, attendance, and leave planning to ensure uninterrupted coverage.

Reconciliation Oversight

• Oversee reconciliation of daily sales, deliveries, and inventory across all store locations.

• Review escalated shortage and overage variances, guiding root-cause investigation and resolution.

• Ensure payments and delivery invoices are verified accurately and in a timely manner in coordination with the Finance team.

• Act as the first point of escalation for complex or unresolved reconciliation discrepancies.

Expenses Management Oversight

• Review the team's daily expense verification work for accuracy and completeness.

• Oversee validation of store paperwork and ensure documentation standards are maintained.

• Guide investigation of store shortage and overage figures and approve corrections to expense entries.

• Ensure expense categories are maintained correctly and consistently across the team.

• Review and approve daily expense reports before distribution.

Quality & Process Improvement

• Review and approve daily reconciliation and sales reports prior to distribution to management.

• Monitor team accuracy, productivity, and turnaround-time metrics; prepare and present performance dashboards.

• Track delivery records, bills of lading, and payment details at a team/portfolio level.

• Monitor trends and variances across store locations, flag anomalies, and escalate significant issues to management.

• Identify process gaps and lead continuous improvement initiatives across store reporting operations.

• Liaise with client stakeholders and internal Finance teams on performance updates, audits, and escalations.

Education & Qualifications

• Bachelor's degree in Business Administration, Accounting, or a related field.

• Minimum 4 years of experience in reconciliation, finance, or accounting roles, preferably in a BPO or shared services environment.

• At least 1–2 years of experience leading or supervising a team, with proven people management skills.

Preferred Skills:

• Strong understanding of retail and convenience store transaction workflows.

• Proven ability to lead, coach, and develop a team in a target-driven environment.

• Proficiency in Excel and familiarity with financial reporting tools.

• Strong analytical, problem-solving, and decision-making skills.

• Excellent communication and stakeholder-management skills for cross-border collaboration.

• Familiarity with management/POS systems and inventory reconciliation.

• Knowledge of sales tax reporting.

• Experience preparing and presenting performance reports/dashboards to management.

Shift Time: 07:00 PM to 04:00 AM Pakistan Standard Time