Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary
Qualifications
Essential Functions
-Obtains quality blood samples using a variety of phlebotomy methods for all age groups.
-Ensures accurate patient identification, quality specimen labeling, processing, handling, and transportation of specimens.
-May assist in the recovery of patients experiencing adverse reactions and provide a rapid response to medical emergencies in the inpatient setting.
-Communicates effectively with patients and patient care teams, explaining procedures and addressing patient concerns to ensure a high level of customer satisfaction.
-Troubleshoots and resolves specimen, order, and common operational issues within the work area.
-Provides some training and education to new staff and students.
-Handles sharps and biohazardous materials in accordance with regulatory requirements to ensure the safety of patients and staff.
-Works fluently with computer programs and systems, and complies with HIPAA regulations.
-Performs other tests, administration, and specimen collection as assigned.
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Phlebotomy Technician [National Certification] - Generic - HR Only preferred Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred
Experience
Experience in phlebotomy 1-2 years required
Knowledge, Skills and Abilities
- Demonstrates proficiency in proper collection methods and proper processing of all specimens, including correct tube selection, volume, and stability requirements.
- Possesses good written and oral communication skills, the ability to prioritize work, manage time wisely, and adjust to changes in work volumes and projects.
- Superior customer service skills, with the ability to show empathy and respect for patients' privacy and autonomy.
- Demonstrates problem-solving skills and can manage complex patient collections.
- Works independently and collaborates effectively within a team, actively partnering with team members by fostering a collaborative work environment and respecting individuals with varied experiences and perspectives.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$23.10 - $29.79/Hourly
Grade
4
EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
